Rapport launches in Australia
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On 9th March 2023, Rapport marked a significant milestone in the history of the company as it officially launched operations in Australia. Dirk Talsma, Rapport’s Managing Director, and the newly appointed Australia Lead, Steven Horner, convened in Sydney to commemorate this strategic move.
From London to Sydney
Travelling from Rapport’s London headquarters, key team members Gary Acheson (Head of Learning & Development), Hayley Barnard (Business Director), and Emma Jonas (Head of Business Excellence), arrived in Australia to engaged with their first client. They introduced Rapport’s unique and bespoke approach to service, and showcased the innovative solutions they plan to introduce to the Australian market.
Launch Event
The Sydney launch event was a vibrant gathering where industry leaders and stakeholders gathered to mark a significant collaboration. Dirk Talsma took centre stage, delivering a presentation about Rapport’s vision for elevating bespoke guest experiences in Australia. Adding to the momentum, the Managing Director of Compass Australia stepped up, sharing enthusiasm for this partnership that will redefine service excellence for guest services in Australia.
“We are incredibly excited to be in Sydney today, celebrating the launch of Rapport Australia. Working alongside the Compass Group Australia and Restaurant Associates Australia team has been fantastic this last week, and we look forward to Rapport UK & Ireland’s further integration with them. This launch has been an incredible opportunity to work with our new Australian colleagues to continue providing unique and bespoke guest services across the globe.”
– Dirk Talsma, Managing Director Rapport UK & Ireland
Steven joined Restaurant Associates Australia in 2014 as Account Director for one of their most prestigious clients, before overseeing the launch and roll out of Rapport in March 2023. Due to his passion for service and his keen attention to detail, Steven and his team pride themselves in creating memorable guest experiences on behalf of Rapport clients across all major cities in Australia.
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