Rapport Guest Services

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Our Ambassadors Create Rapport

We call our employees ambassadors

Why Join & Why Stay?

Enjoy a Meaningful Career

Rapport is a place where our teams are nurtured to grow and develop. We are an award winning company that excels in creating an inclusive environment with a sense of belonging.

Bring Your Personality to Work

We care about our ambassadors. We encourage our teams to bring their unique personalities to work. Our ambassadors are our greatest strength.

What are Rapport Ambassadors Like?

The answer is simple. They’re all different in terms of personality and yet all similar because of our shared values. Being stronger together comes from being the best we can be and celebrating each other’s success.

How do You Feel About the People you Work With?

Find Your Ideal Role Today

Current Vacancies

Build Your Career With Us

Feel empowered, motivated and embraced

All the tools you'll need

You’ll be given all the support to develop yourself and build your own career. Many people join us as front-line team members, then find that they are on a rewarding career journey with us. We provide countless learning and development opportunities, and personal and professional development programmes to help our ambassadors flourish and grow.

Start out on your pathway

“I applied for a position and put a call in to check out the vibe. They got back to me next day. Then followed a wonderful interview with an amazing person. I liked her whole approach, the way she presented herself and the company. We just clicked.”

Meet Some of Our Ambassadors

Find the Perfect Role For You

Community Manager
Network Team Member
Frontline Ambassador
Guest Services Manager
Floor Host Team Leader
Assistant Manager

Learn More About These Roles

You are an up-beat individual with integrity and a positive, can-do attitude; passionate about providing outstanding service. You take responsibility for your contribution to your colleagues and give the highest level of care to our clients’, employees and visitors. An excellent communicator, you maintain the highest standards of personal presentation in a clear working environment.

You have a pivotal role in providing exceptional service over the phone and are responsible for creating a positive experience for callers through effective communication, problem-solving and excellent customer service skills. Typically, this also includes answering queries, assisting guests, making reservations for meeting rooms and liaising with other departments.

You are responsible for inspiring, engaging and guiding your team to achieve service excellence by working effectively with them. You ensure all our ambassadors understand and anticipate our client’s needs. You manage and maximise performance, have excellent communication skills and maintain controls for the security of our clients’ premises and materials.

You oversee the entire lifecycle of a full range of on-site events, from conception to execution, ensuring that each one aligns with the objectives, enhances our client’s brand and leaves a positive impact on attendees. This combines strategic planning, organisational skills, creativity and effective communication to put on memorable events.

You are well organised and enjoy a varied and challenging role. Making everyone’s lives easier by ensuring your floor is fully operational and running smoothly at all times. Proactively solving problems for users, monitoring service standards, ensuring excellence and consistency at all times. You build community spirit and develop strong working relationships with other departments to improve the working environment.

This role is part of our Management Team and you oversee the day-to-day operations within one or more of our clients’ offices. You own and then build personal and professional relationships with all stakeholders, understand their needs and use your initiative to provide new ideas or introduce efficient processes. You lead, inspire, mentor and coach a group of operational teams to ensure that we provide a first class, professional service to our clients.

30+ Roles & Counting


Frontline Ambassador roles


Team Leader roles


Assistant Manager roles


Office Manager roles

What You Can Expect

Three Rapport ambassadors taking a selfie at a social event

Better work-life balance

Many of our ambassador have previously worked for luxury hotels, restaurants, retail stores or airlines. With long anti-social hours, they’ve missed out on friends and family. Now they enjoy a far better work-life balance with a supportive and flexible workplace culture. Our dedicated recruitment team will match you to a role that works best for you.

Part of a genuine community

If you love meeting new people and building meaningful relationships, then we can help you there. There are countless social opportunities throughout the year, where you can meet others from all walks of life. Our ambassadors from all over the world connect and collaborate via our online engagement platform, MyRapport.

A holistic approach to your wellbeing

We proactively support our ambassadors in their mental health and wellbeing and are proud to have so many mental health first aiders providing extra support and guidance for our teams and our clients.

We Reward Our People

Be supported & applauded

We recognise the importance of celebrating success and shouting about it! Our ambassadors work hard, so we create many special moments throughout the year to come together and recognise our teams. We are stronger together.

Make memorable experiences

Our teams are empowered to delight every guest and make memorable moments. Our ambassadors go above and beyond, demonstrating kindness and a passion for service.

Encouraging innovation

Great ideas come from everyone at Rapport and we collaborate closely with our teams, our clients and other service partners.

Connected by MyRapport

A platform for our teams to connect, collaborate, and create community. Our ambassadors love to share what they are up to within their sites and build relationships.

Fancy joining our Rapport choir?

The love of singing brings together many of our ambassadors! As well as having a great impact on our wellbeing, we have the opportunity to get creative and even perform at our annual Rapport Excellence Awards! It’s open to everyone – come and join us!

Being exclusive is easy, being inclusive is not

We are proud to have created a diverse and inclusive place to work, somewhere you can bring your whole self to and develop as an individual. Ensuring that we’re all comfortable being ourselves at work just like at home.

We Live Our Life Our Own Way

Sneak peek behind the scenes

Watch and discover why we made our Be Yourself film. Meet some of our ambassadors who took part and listen to our Rapport Choir sing our unique track.

Diversity is a Fact, Inclusion is a Choice

Our umbrella network called ‘Be Yourself’ joins all our internal employee networks together. They each organise events and activities to help educate, support and raise awareness of important initiatives. They are also safe spaces for our teams to connect and collaborate. Each network is open to all our ambassadors and continues to support our inclusive culture.

Challenging bias against women

Join us to connect, create and collaborate. Together, we can end gender inequality.

Equal treatment for all

Be part of creating a diverse and safe space for all ethnicities, cultures and backgrounds.

Care for our planet & community

Be the change you want to see in the world. Let’s make a difference to our environment.

Happiness through wellbeing

Together, we can inspire happiness and balance through physical and mental wellbeing.

Volunteer & give back

Building an environment where we come together and give back. Be part of the future of charity at Rapport.

Safe place for everyone

Be part of creating an open and accepting community for the LGBTQ+ Community.

Rapport in Numbers


Learning & development courses


Mental Health First Aiders


Hours of training delivered (2023)

Recognising & Celebrating Your Success

Enjoy and be part of our fabulous events! We know how to celebrate and bring our teams together for some fun!

Two Rapport people clapping a colleague receiving an award at Rapport Excellence Awards.

Annual Rapport Excellence Awards

Once a year we celebrate excellence and acknowledge our ambassadors with special awards who have gone above and beyond and provided exceptional service for their clients and guests. It is like our Oscars where we come together with food, drink and entertainment each year!

Monthly WOW! Awards Programme

We have a longstanding partnership with The WOW! Awards, as it recognises excellent guest service based purely on guest, client and colleague nominations each month. Then every quarter, we host a special event to present certificates to all our WOW! Award winners. We’re delighted that many of our clients support our people in their moment of recognition.

Annual Be A Star Scheme

A Compass Group employee recognition scheme to nominate our colleagues for their outstanding contributions. Every quarter, the best are selected and winners receive a certificate, an invitation to a celebratory lunch and £250. With a chance to be crowned the ‘best of the best’ and receive £10,000 in the annual ‘Be A Star Legend Award’.

Four Annual Engagement Days

These days are a perfect excuse to celebrate our colleagues’ success. They create a better work culture, increase productivity and foster new relationships.

Launched on 10th March 2014 by Rapport and ComXo, it is celebrated by businesses in a wide variety of sectors. Every year we send each of our switchboard operators a gift and their local manager celebrates the occasion to show how much we value them.

Launched in 1991 in the USA to celebrate the role of professional receptionists. We always host a range of activities based on the theme of the day, ‘Better Together’ and all our directors and head office team spend time with our front-line receptionists.

This showcases the vital work that Facilities Management professionals contribute to businesses across the world including ours and it raises the profile of these important roles. Giving us the opportunity to recognise their hard work and their contribution to our overall success.

A week-long opportunity to raise awareness of customer service and the vital role it plays in successful business practice. We celebrate this week with local events, competitions, games and quizzes arranged by our head office.

We Love to Give Back

Our teams love to give back to the community around them – giving back no matter how big or small the action.

West Lea School
We partner with West Lea School by providing Supported Internship opportunities to their young people with special educational needs.
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Circle Collective
This charity aids unemployed young people by nurturing workplace skills and confidence. By partnering closely with them, we facilitate their members' interviews for our job vacancies, resulting in many successful placements with our clients.
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East London Business Alliance (ELBA)
By partnering with ELBA, we assist businesses in giving back and supporting locals' employment at Rapport. This alignes with our commitment to community engagement and environmental responsibility. We also collaborate with ELBA for an Ecobricks challenge, to actively reduce plastic waste.
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Refettorio Felix
During the pandemic, our people volunteered at Refettorio Felix, by cooking meals for the local disadvantaged community. We assisted the transition to a takeaway service, providing more volunteering opportunities in the future as a way of giving back to the local community.
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Down Syndrome Ireland
As one of our nominated charities, we support Down Syndrome Ireland by providing work experience opportunities to their members. We also fundraise throughout the year and raise awareness of their important work.
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Being Kind & Doing Good

Making a difference by sharing our talents and skills is a privilege and gives immense pride.


We’re a boutique multi-award winning provider of guest and employee services for high-profile organisations. Our ambassadors work full-time or part-time on a permanent basis. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors all of the time. It starts with a warm welcome to our business, followed by an individual training and development programme from our in-house academy. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

You will have access to a myriad of benefits working with us. Along with a comprehensive learning and development remit, we have three key recognition programmes in operation. You will also have access to countless exclusive discounts, a holistic wellbeing programme, and the option to take a paid day off to support a charity of your choice.

Grow your career with Rapport – there’s no limit to what you can achieve with us. As a fast growing company there are regular opportunities to progress. Whether you are looking for more responsbility, a leadership role, or wanting to step into something completely different, we can help you there.

We’re proud to be an award-winning company, leading the way in our industry. Working here is a unique experience, and everyone is truly respected as individuals. It feels like a family, where we foster a culture of support and kindness.

Our frequent engagement events and initiatives provide a space for open discussions, idea-sharing, and the creation of innovative approaches to work and communication. We want to empower you to make a difference for our clients and their guests. It’s a powerful and liberating experience that translates into a truly rewarding career.

More than just a job, joining us means achieving great things. You’ll be adding significant value to your CV, showcasing a successful career while contributing to our mission of maintaining the very best guest services company in the market.

We strive to have a diverse workforce that represents the communities in which we work. You will be working alongside some brilliant individuals with backgrounds and perspectives just as unique as you. The kinds of people who work with us are passionate about providing outstanding service to everyone they encounter.

More and more of our clients are outsourcing their front of house guest services as a way of improving the experience. An increasing number of them realise they need to work with professionals rather than do it themselves. This is why we’re growing so successfully – and if you join us then you can expect to have a rewarding career in a market leading company within an industry that has plenty of potential.

We place a genuine emphasis on the individuality of each ambassador. You’re not just a number to us; your unique strengths and contributions are celebrated and valued.

Our commitment goes beyond just a job – we provide access to the industry’s best learning and development programmes, ensuring your continuous growth both personally and professionally. We prioritise your wellbeing with a comprehensive benefits package designed to support you in various aspects of your life. As part of our larger corporate family, you also gain exclusive access to rewards and benefits offered by our parent company, enriching your overall employment experience.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

The uniform requirements are different at all of our clients’ sites. They range from very corporate uniforms, to neat casual personal attire. We will provide you with any uniform required for you role.

People love working for us and it won’t surprise you that our annual staff turnover is only 1/3rd that of the hospitality industry average.

Find out more. Please get in touch and feel free to ask us whatever you want. Get in contact.