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Award Winning Provider of
Guest & Workplace Services
Creating Memorable Experiences for Guests, Clients & Employees on Four Continents
Our Ambassadors Embark on Meaningful Careers with us
Positioned within our renowned clients' offices and enjoying full time employment.
Awards Won Since 2012
2013, 2014, 2016,
2018, 2019, 2021 & 2024
Recognised since 2015
Winner 2014, 2015, 2016, 2017, 2018, 2019 & 2021
Customer Commitment Award 2023
Winner 2021
Winner 2021
Winner 2021
Winner 2021
Winner 2019
2016, 2021 & 2023
With you every step of the way
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Founding Your Business
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Expanding Your Business
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Optimizing Your Business
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We Believe that Every Experience Should be Unique
Why Rapport is Different
A unique culture
Our ambassadors and clients love our company because of our culture. We foster an environment of support, inclusivity, and kindness. We value our ambassador’s individuality and each of their unique perspectives.
Invests more in our ambassadors
With access to countless benefits and resources, including unprecedented access to learning and development and an experienced team of Head Office specialists.
Employs shining stars
You want the most talented people to represent your company so we only employ the very best. Just 1.24% of the 30,000 of applications we attract each year make it all the way through our rigorous talent selection process, to become Rapport ambassadors.
Ambassadors create memorable experiences every day
Our ambassadors are empowered to take real ownership, responsibility, and pride in their work. Enabling them to make decisions and take actions, leading to countless examples of exceptional service.
Consistently performing at our very best
Because we put ambassadors at the heart of everything we do, they perform at their very best. Our service excellence programme hones technical and soft skills, and incorporates our clients’ brand values into the bespoke service we provide them with. This is all monitored for quality and consistency with our Mystery Guest Impressions programme.
Staff retention is very high
We are proud to publish our stories of excellent service
The very best stories of outstanding service provided by our ambassadors are showcased and published in our bi-annual book of inspirational stories, called Inspire.
Why the Name Rapport?
Creating rapport is so central to the experiences we curate that we made it our name. Rapport, with a silent ‘t’.
Rapport in Numbers
FTSE 250 Clients
WOW! Award winners
Full time employees
Restaurant Associates is our sister company and we are both part of the Compass Group family.
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