Rapport Guest Services

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Rapport is a Boutique, Multi-
Award Winning Provider of
Guest & Workplace Services

Creating Memorable Experiences for Guests, Clients & Employees on Four Continents

Our Ambassadors Embark on Meaningful Careers with us

Positioned within our renowned clients' offices and enjoying full time employment.

Awards Won Since 2012

2013, 2014, 2016,
2018, 2019 & 2021

BCA2020_company_2star

Recognised since 2015

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Winner 2014, 2015, 2016, 2017, 2018, 2019 & 2021

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Customer Commitment Award 2023

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Winner 2021

Winner 2021

Winner 2021

Winner 2021

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Winner 2019

people team of the year

2016, 2021 & 2023

With you every step of the way

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01

Founding Your Business

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Expanding Your Business

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Optimizing Your Business

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We Believe that Every Experience Should be Unique

Why Rapport is Different

Our ambassadors and clients love our company because of our culture. We foster an environment of support, inclusivity, and kindness. We value our ambassador’s individuality and each of their unique perspectives.

With access to countless benefits and resources, including unprecedented access to learning and development and an experienced team of Head Office specialists.

You want the most talented people to represent your company so we only employ the very best. Just 1.24% of the 30,000 of applications we attract each year make it all the way through our rigorous talent selection process, to become Rapport ambassadors.

Our ambassadors are empowered to take real ownership, responsibility, and pride in their work. Enabling them to make decisions and take actions, leading to countless examples of exceptional service.

Because we put ambassadors at the heart of everything we do, they perform at their very best. Our service excellence programme hones technical and soft skills, and incorporates our clients’ brand values into the bespoke service we provide them with. This is all monitored for quality and consistency with our Mystery Guest Impressions programme.

People love working for us and it won’t surprise you that our annual staff turnover is only 1/3rd that of the hospitality industry average.

The very best stories of outstanding service provided by our ambassadors are showcased and published in our bi-annual book of inspirational stories, called Inspire.

Why the Name Rapport?

Creating rapport is so central to the experiences we curate that we made it our name. Rapport, with a silent ‘t’.

Rapport in Numbers

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FTSE 250 Clients

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WOW! Award winners

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Full time employees 

Restaurant Associates is our sister company and we are both part of the Compass Group family.

For Your Personal Introduction