Ultimately the difference between Rapport and other companies is down to our people and our culture, which is why we love working here. We support each other, value kindness and care for one another, fostering an environment where we are empowered to do better every day.
They’re seamlessly integrated into your operations because we train them to adopt your culture and values whilst keeping true to ours. We’re told this rare ability is a key reason why we work so well together.
We all are well cared for because Rapport takes a holistic approach to our personal development and wellbeing. Our people are therefore more resilient and create better connections. Our dedicated Mental Health First Aiders provide support and guidance for us, as well as our clients.
To encourage our ambassadors to stay with us for the long-term, each of them has a unique career pathway based on our Learning & Development programme, and designed specifically for each of your offices. Existing clients acknowledge that this as another key reason why our relationships are so valuable and enduring.
Those that work for us share our passion for providing excellent service and are provided with the tools to excel. We love to recognise our teams that go above and beyond for you at our quarterly WOW! Award events and at our annual Rapport Excellence Awards.
Providing a memorable experience is the most powerful way to stand out. We work with our clients to ensure their colleagues and guests experience a welcome that’s distinct and tailored to their unique needs.
Being acutely aware of differing abilities, our special workshops give us the tools to create effortless experiences. It comes naturally to us, as we’ve created a diverse and inclusive place to work, where everyone is comfortable being themselves.
We’re brimming with ideas. From improving your service experiences, engaging new employees and motivating your existing teams, to introducing new training and development programmes. Even sharing our Business Excellence Model.
Our ambassadors are keen to be involved in activities outside their core duties. Your tasks will be completed on time and with excellent two-way communication. Our ambassadors will enjoy the variety and take satisfaction from their additional contributions.
We continue to enhance our clients’ workspaces through our community-building, culture enhancing services.
Our team of professional receptionists ensures a warm and welcoming experience for visitors.
We provide dedicated hosts to assist with visitor arrivals, check-ins, and guidance.
From planning to execution, we offer end-to-end event management services, including venue selection, logistics, and on-site support.
We oversee meeting room bookings, set-ups, and technical support to ensure seamless meetings and events.
Our floor hosts offer assistance to occupants, ensuring a comfortable and productive work environment.
We manage telephone enquiries and routing to provide efficient communication.
Our helpdesk team is available to address client and visitor enquiries promptly.
We employ advanced visitor management systems to enhance security and streamline check-in processes.
Our event planners work closely with clients to design and execute successful events, from corporate meetings to large-scale conferences.
We offer comprehensive AV support services, including setup, troubleshooting, and coordination with external AV equipment providers.
We offer training programs to elevate the service delivery of our team members, ensuring exceptional guest experiences.
We tailor our services to meet the unique requirements of each client, ensuring flexibility and personalised support.
We oversee flexible workspace arrangements and promote a sense of community amongst occupants.
Corporate Receptionist of the Year winners
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