Rapport celebrates National Customer Service week

Rapport celebrates National Customer Service week

Rapport celebrates National Customer Service week 1500 854 admin

Every year, Rapport is proud to support National Customer Service Week (NCSW) – an annual event organised by The Institute of Customer Service ‘to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy’.

The dedicated week took place from Monday 7th October, through to Friday 11th and was a great opportunity for us to celebrate our customer service achievements and keep up to date with all the latest advancements. During National Customer Service Week, each day at Rapport we had a customer service-related theme to aid positive discussion and thought leadership.

Tuesday’s theme centred upon Capability & Skills. The Rapport teams learned how to identify and nurture customer service skills in their organisation.

One site held a “DISC” communication and profiling training session at their site.  This tool assesses behaviour based around personality traits.  This exercise educated the team in different communication styles and how to identify different skills and strengths to make a bigger impact to our customer service and operation.

On Wednesday all of the Rapport ambassadors focused on the theme of recognition, their favourite day! It was a fantastic opportunity for our ambassadors to be celebrated as individuals.  In one of our sites every ambassador received a personalised message (and a doughnut!) from their team leader reminding them of why they were brilliant and how much it meant to have them in their team.

At Rapport, it’s our part of our culture to engage our teams with key events throughout the year and this helps us to implement best practice, promote change and innovate.

On Friday, the teams focused on the value of trust and building brand reputation by delivering on promises. It was a great chance for our teams to have fun at work and break down barriers with people working in other departments or parts of the business.