What did our Lead The Way cohort get up to…
The participants embarked on their journey in March and spent five months learning together, sharing, recommending, connecting, and supporting each other. This time, the course modules were delivered virtually. Each course module is closely aligned to every individuals’ Key Performance Indicators (KPIs), their goals and our clients’ contractual expectations. Effective leadership requires a broad range of skills, all of which are covered in the bespoke course with different activities and challenges.
The participants work on modules around active listening and communication skills, to relationship building and the art of influencing. Public speaking and how to create a positive working environment all lead to the final module, ‘Steps to Success’.
The Learning & Development team had two Lead The Way cohorts running at the same time. This meant that we could put in place a ‘buddy’ system, where someone from each group buddies up with someone from the other group, to share ideas and thoughts and provide further support. We also had mentors who were assigned two mentees.
The Lead The Way programme was updated this year to include the module Adapt and Evolve, in response to our changing work environments. The course was designed to focus on the changing needs of our guests and our teams, how we can accommodate them, as well as creating our own resilience plan.
At the end of their Lead The Way course, the participants gave a final presentation to share their journey and what they had learnt along the way. Needless to say, everyone at Rapport were very impressed by these presentations.