Engagement and Recognition
Engagement and recognition are highly valued at Rapport and our annual Rapport Excellence Awards celebrate outstanding achievements across categories which reflect core brand values. These included: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together. Leadership, Client Feedback and Best Newcomers are also recognised.
May 2015 saw the launch of the Rapport WOW! Awards to accommodate the growing number of ambassadors, and the need for a monthly rewards programme to capture the remarkable acts and celebrate them in a timely fashion. Such was the number of wonderful stories it led to the conception of a Rapport Inspire book (which sits in the British library).
With an ambition to improve the whole sector, Rapport introduced National Receptionists’ Day in the UK in 2012, now known as International Receptionists’ Day after joining forces with its US counterpart. In 2014, National Telephonists’ Day was launched by Rapport and ComXo, and has since been celebrated by businesses in a wide variety of sectors. New industry award, Corporate Receptionist of the Year (CROTY) was born in 2019 to specifically recognise receptionists working in the corporate sector.