Rapport Guest Services

Spotlight on Lana: The Power of Inclusive Employment

Inclusive employment at Rapport means creating opportunities for all individuals to thrive. It is our great pleasure to introduce Lana, one of our valued interns who recently secured a permanent role with Rapport through our partnership with West Lea School.

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From day one, Lana has made a strong impression. She brings a can-do attitude, exceptional attention to detail, and a warm, positive energy that has quickly made her a much-loved member of the team. 

Based at one of our client sites, Lana has taken real ownership of her responsibilities. She keeps meeting rooms organised and well-stocked, maintains the refreshments bar to a high standard, and supports the catering team whenever needed. Her contributions play an important role in helping the site run smoothly.

Lana lives with asymmetric/dystonic cerebral palsy, which can affect fine motor skills and coordination. However, with a few practical adjustments in the workplace, such as accessible storage and adaptive equipment, Lana is empowered to succeed in her role and contribute with confidence.

Lana

“Lana has been a massive support to us checking the rooms, re-stocking notepads and pens, as well as reporting issues to us for other vendors.

Lana’s support during busy times on Mondays and Fridays has been vital, maintaining the refreshments bar in top-notch condition re-stocking and communication with the catering team when items were needed.

Her can-do attitude and positive approach have been noticed not only by our team, but other vendors as well.”

Reynaldo Plua Intriago, Team Leader

At Rapport, we believe every individual has the potential to contribute in meaningful ways. Lana’s journey is a powerful reminder that with the right support, inclusive employment benefits everyone in the community; from the individual, to the team, and our wider client community.

 

About Asymmetric/dystonic cerebral palsy

Asymmetric/dystonic cerebral palsy is a neurological condition that affects muscle control and coordination. It often includes:

  • Asymmetry, where one side of the body is more affected than the other
  • Dystonia, which involves involuntary muscle contractions that can impact posture, movement, and fine motor skills
  • Variability, meaning the condition affects people in different ways, with symptoms ranging in severity

By focusing on abilities and offering the right support, it is possible to create a workplace where everyone has the chance to thrive.