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Rapport was launched in the UK in February 2012 and has quickly established itself as a leading Guest Services provider. Rapport now has operations in virtually every major city in the UK from Aberdeen to Bournemouth and from Belfast to Jersey and Guernsey. In 2015, and with the support of a number of key clients in London, Rapport was launched in the US. In 2016 the first operation in Dublin, Ireland opened.

Greg Mace
Founder and Managing Director


Greg Mace
Founder and Managing Director of Rapport

Greg launched Rapport in 2012 and is responsible for the vision and growth of the company. This is based on a market leading proposition and on an unrivalled expertise and experience in front of house and guest services.

A Surrey University graduate, Greg’s early career included spells with Hilton International in Hong Kong and Toronto and then in some of London’s finest hotels including The Connaught and The Dorchester. Greg then moved into a facilities management role working for two of the City’s leading banks, where he managed all the soft services including catering and front of house. Following this, Greg launched a successful company providing outsourced reception services to high profile blue-chip companies in London. It is this combination of five-star hotel experience, facilities know-how, and guest services sector innovation that has meant Rapport has so successfully resonated with clients.
Greg is passionate about providing great service and is inspired by the world’s best… Dedicated to his work, you can often find him researching the latest service innovations over a gin and tonic in some of London’s most iconic hotels!


This short film appeared on the
first Rapport website


I bet you can't spot Greg in it!

Management support team
Philip Dearden Business Director Rapport

Philip Dearden Business Director

Phil has worked in various roles with Greg since 2006 and has been instrumental in Rapport’s success since inception. Phil focuses on supporting new and existing clients, reviewing their front of house guest services and ensuring that Rapport is always providing a ‘best in class’ service by proposing innovative solutions and new ways of working.

Phil spent a number of years working in front of house roles at five-star hotels including the Savoy and Le Méridien Hotel Group before moving to a corporate role in the City.

Phil is a big fan of the latest technology and is always first in the queue for any new product launch.

Gary Acheson Head of HR & Learning Rapport

Gary Acheson Head of HR & Learning

Gary joined prior to the launch of Rapport and heads up Rapport’s people strategy, including attracting and retaining the best people through significant investment in learning and personal development. He has been instrumental in growing the Rapport People Team, focusing on unique ways to enhance our employee journey. He oversees the recruitment and introduction of new team members, provides coaching and development support, leads the training offer for our teams and supports the senior managers with HR advice.  

Gary’s background includes working in Front of House operations and delivering training at a number of five-star properties including The Dorchester, Peninsula Hotels and a leading UK serviced office provider. Having graduated from Shannon College of Hotel Management, and NUI Galway, he has worked in Lausanne, Dublin, New York and London.  

He is currently completing his CIPD Advanced Diploma Level 7 qualifications in HR Development.   Gary is passionate about developing others. He loves nothing better than being on stage, captivating an audience, and inspiring them to continuously improve their people and service skills.

Emma Williams Head of Operations Rapport

Emma Williams Operations Director

Emma joined Rapport prior to launch having worked with Greg and Phil previously where she managed a range of high profile Front of House operations for a number of major investment banks and high profile law firms. During this time Emma was involved in the planning and service delivery for a number of new building openings.

Her previous experience was gained in Front of House Management at the five-star Sanderson hotel in London.

Emma loves spending time with her two young sons and is a keen cook, regularly preparing a traditional Sunday roast dinner for her large extended family.


Hayley BarnardHead of Operations Rapport

Hayley BarnardOperations Director

Hayley graduated from University with a BSc in Hospitality Business Development and then spent a number of years in Front of House management roles in major law firms and investment banks.

Before her promotion to Head of Operations in 2015, Hayley has operated a number of large and complex Front of House operations for Rapport, including two major Investment Banks.

Hayley is renowned for the way she supports her managers and in her spare time is a keen wine connoisseur and loves exploring native English Vineyards for new wines to try.

Ruta Kroly Head of Operations Rapport

Ruta Krolyte Head of Operations

Ruta graduated with a Business Bachelor Administration Degree from Swiss Hotel Management School near Geneva and continued her hospitality career in London when moving here in 2007.

She gained five-star hotel management experience at various properties that include Mandarin Oriental Group, Firmdale Hotels, and The Boundary hotel owned by Sir Terence Conran. She was also employed by The Royal Household at Kensington Palace.

Since joining Rapport in 2014, Ruta has managed  high profile contracts and has gained experience in running multi-site operations.  She is a winner of two Rapport Excellence Awards in 2015 (Best Client Feedback) and 2017 (Leadership Award).

Ruta is a fitness fan who spends her free time playing tennis, running and doing yoga.

Julius JungbeckBusiness Excellence & Communications Manager Rapport

Julius JungbeckBusiness Excellence & Communications Manager

Since joining Rapport in 2014, Julius’ focus has been on supporting the business in delivering a consistent, excellent service to all clients. Ensuring Rapport is ahead of the competition in providing unique experiences and new solutions for our clients is at the top of his agenda.  

Julius joined Rapport from the five-star Conrad London St James. After graduating in International Hospitality Management at Oxford Brookes University he spent several years working in hotels. Julius, a Swedish native, brings guest service experience from across the world having also worked in front of house operations at hotels including The InterContinental London Westminster and the Pan Pacific Orchard in Singapore.  

Julius loves visiting restaurants and is very keen on trying new exotic things whilst travelling. An aspiring chef, when he is not exploring new areas of the world you will most likely find him in the kitchen attempting new dishes to treat those closest to him.

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