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Rapport was launched in the UK in February 2012 and has quickly established itself as a leading Guest Services provider. Rapport now has operations in virtually every major city in the UK from Aberdeen to Bournemouth and from Belfast to Jersey and Guernsey. In 2015, and with the support of a number of key clients in London, Rapport was launched in the US. In 2016 the first operation in Dublin, Ireland opened.

Greg Mace
Founder and Managing Director


Greg Mace
Founder and Managing Director of Rapport

Greg launched Rapport in 2012 and is responsible for the vision and growth of the company. This is based on a market leading proposition and on an unrivalled expertise and experience in front of house and guest services.

A Surrey University graduate, Greg’s early career included spells with Hilton International in Hong Kong and Toronto and then in some of London’s finest hotels including The Connaught and The Dorchester. Greg then moved into a facilities management role working for two of the City’s leading banks, where he managed all the soft services including catering and front of house. Following this, Greg launched a successful company providing outsourced reception services to high profile blue-chip companies in London. It is this combination of five-star hotel experience, facilities know-how, and guest services sector innovation that has meant Rapport has so successfully resonated with clients.
Greg is passionate about providing great service and is inspired by the world’s best… Dedicated to his work, you can often find him researching the latest service innovations over a gin and tonic in some of London’s most iconic hotels!


This short film appeared on the
first Rapport website


I bet you can't spot Greg in it!

Management support team
Dirk Talsma Director of Strategy and Business Operations

Dirk Talsma Director of Strategy and Business Operations

Dirk graduated from one of Europe’s most prestigious hotel schools with a “Commendation to the International Hotel Industry” and went on to graduate from the Leeds Metropolitan University with a degree in Hospitality and Business Management.

His early career included spells in some of London’s finest hotels including the prestigious Stafford Hotel, the Lancaster London and finally Sopwell House, a luxury hotel in Hertfordshire. Dirk then moved into a Regional Manager role for a collection of private Country Estates and oversaw the opening of the exclusive Froyle Park, before joining Rapport as Head of Operations in 2015 where he focussed on supporting new and existing clients and teams.

After successfully completing his Executive MBA with Distinction, Dirk took up the position of Managing Director at Allianz Park, home of Saracens, where he had responsibility for the strategic direction of all aspects of operations before re-joining Rapport in 2019.

As Director of Strategy and Business Operations, Dirk takes an active role in supporting new and existing clients and pushes boundaries to ensure that Rapport is always providing a ‘best in class’ service.

Dirk has a great passion for anything related to food and drinks and can often be found in France or Italy visiting various vineyards or sampling their local cuisines.
Emma Williams Head of Operations Rapport

Emma Williams Operations Director

Emma joined Rapport prior to launch having worked with Greg and Phil previously where she managed a range of high profile Front of House operations for a number of major investment banks and high profile law firms. During this time Emma was involved in the planning and service delivery for a number of new building openings.

Her previous experience was gained in Front of House Management at the five-star Sanderson hotel in London.

Emma loves spending time with her two young sons and is a keen cook, regularly preparing a traditional Sunday roast dinner for her large extended family.


Hayley BarnardHead of Operations Rapport

Hayley BarnardOperations Director

Hayley graduated from University with a BSc in Hospitality Business Development and then spent a number of years in Front of House management roles in major law firms and investment banks.

Before her promotion to Head of Operations in 2015, Hayley has operated a number of large and complex Front of House operations for Rapport, including two major Investment Banks.

Hayley is renowned for the way she supports her managers and in her spare time is a keen wine connoisseur and loves exploring native English Vineyards for new wines to try.

Ruta Kroly Head of Operations Rapport

Ruta Krolyte Head of Operations

Ruta graduated with a Business Bachelor Administration Degree from Swiss Hotel Management School near Geneva and continued her hospitality career in London when moving here in 2007.

She gained five-star hotel management experience at various properties that include Mandarin Oriental Group, Firmdale Hotels, and The Boundary hotel owned by Sir Terence Conran. She was also employed by The Royal Household at Kensington Palace.

Since joining Rapport in 2014, Ruta has managed  high profile contracts and has gained experience in running multi-site operations.  She is a winner of two Rapport Excellence Awards in 2015 (Best Client Feedback) and 2017 (Leadership Award).

Ruta is a fitness fan who spends her free time playing tennis, running and doing yoga.

Julius Jungbeck Head of Business Excellence

Julius JungbeckHead of Business Excellence

Since joining Rapport in 2014, Julius’ focus has been on supporting the business in delivering a consistent, excellent service to all clients. Ensuring Rapport is ahead of the competition in providing unique experiences and new solutions for our clients is at the top of his agenda.

Julius joined Rapport from the five-star Conrad London St James. After graduating in International Hospitality Management at Oxford Brookes University he spent several years working in hotels. Julius, a Swedish native, brings guest service experience from across the world having also worked in front of house operations at hotels including The InterContinental London Westminster and the Pan Pacific Orchard in Singapore.

Julius’ passion is health and fitness and he spends nearly all his time outside of work in the gym. In addition, he is an avid sports fan and particularly follows the NFL closely.

Cariad Kenan Head of Learning & Development

Cariad Kenan Head of Learning & Development

Cariad, A graduate from the Granger Bay Hotel school (South Africa) and The University of Hertfordshire, has worked in luxury London hotels for 17 years, including Firmdale Hotels, InterContinental London The O2 and InterContinental London Park Lane, working across HR, Learning and Development and Quality & Brand Management before joining Rapport in June of 2019.

Cariad is extremely people centric and enjoys exploring new ways to grow and nurture our people to enable them to thrive and achieve enhanced success, professionally and personally. Cariad manages the Learning & Development function for Rapport, and works closely with Natasha Whitehurst (Head of HR) to provide a joined up people function for our Ambassadors and clients.

Outside of her working life, Cariad enjoys spending time with her family and friends as well as making time to travel to different countries.

Natasha Whitehurst Head of Human Resources

Natasha WhitehurstHead of Human Resources

Natasha has worked in the hospitality industry for over 10 years holding multi-site roles within operations; she moved into the corporate sector with Rapport in 2017 with one of our key clients in a multi-site role in the North of the UK.

Natasha's passion is developing people and she recently graduated from Manchester Metropolitan University with her professional qualification in HR with Associate Members status. Natasha manages the HR and Recruitment function for Rapport and works closely with Cariad Kenan (Head of L&D) to provide a joined up people function to our Ambassadors and clients.

Outside of work Natasha loves to travel, to experience different cultures and learn about food. Mental fitness is very important to Natasha and so meditation and mindfulness are a key part of her daily routine.

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