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Rapport was launched in the UK in February 2012 and has quickly established itself as a leading Guest Services provider. Rapport now has operations in virtually every major city in the UK from Aberdeen to Bournemouth and from Belfast to Jersey and Guernsey. In 2015, and with the support of a number of key clients in London, Rapport was launched in the US. In 2016 the first operation in Dublin, Ireland opened.

Dirk Talsma
Managing Director


Dirk Talsma Managing Director

Dirk graduated from one of Europe’s most prestigious hotel schools with a “Commendation to the International Hotel Industry” and went on to graduate from the Leeds Metropolitan University with a degree in Hospitality and Business Management.

His early career included spells in some of London’s finest hotels including the prestigious Stafford Hotel, the Lancaster London and finally Sopwell House, a luxury hotel in Hertfordshire. Dirk then moved into a Regional Manager role for a collection of private Country Estates and oversaw the opening of the exclusive Froyle Park, before joining Rapport as Head of Operations in 2015 where he focussed on supporting new and existing clients and teams.

After successfully completing his Executive MBA with Distinction, Dirk took up the position of Managing Director at Allianz Park, home of Saracens, where he had responsibility for the strategic direction of all aspects of operations before re-joining Rapport in 2019.

Dirk has a great passion for anything related to food and drinks and can often be found in France or Italy visiting various vineyards or sampling their local cuisines.


Management support team
Hayley BarnardHead

Hayley BarnardOperations Director

Hayley graduated from University with a BSc in Hospitality Business Development and then spent a number of years in Front of House management roles in major law firms and investment banks.

Before her promotion to Head of Operations in 2015, Hayley has operated a number of large and complex Front of House operations for Rapport, including two major Investment Banks.

Hayley is renowned for the way she supports her managers and in her spare time is a keen wine connoisseur and loves exploring native English Vineyards for new wines to try.

Emma Williams

Emma Williams Operations Director

Emma joined Rapport prior to launch having worked with Greg and Phil previously where she managed a range of high profile Front of House operations for a number of major investment banks and high profile law firms. During this time Emma was involved in the planning and service delivery for a number of new building openings.

Her previous experience was gained in Front of House Management at the five-star Sanderson hotel in London.

Emma loves spending time with her two young sons and is a keen cook, regularly preparing a traditional Sunday roast dinner for her large extended family.

Daniel O'Hehir

Daniel O’Hehir Head of Operations

Daniel joined Rapport and brings with him a different element to the hospitality experience which he gained in the Premium Airline industry working for Qantas Airways and his work on Private Jets for High profile individuals. Before his promotion to Head of Operations, Daniel managed Rapport’s largest client operation before moving on to supporting our clients at one of the world’s largest media companies. He is the winner of two Rapport Excellence Awards in 2017 (Team of the Year) and 2018 (Team of the Year).

Daniel is a very keen traveller and lover of all things food and wine who spends his free time hosting dinner party’s where he can showcase his love of food and travel on one plate.

Daniel Buirski

Daniel Buirski Head of Operations

After graduating from the Granger Bay Hotel School (South Africa), Daniel enjoyed eleven years working as a manager in the luxury hotel sector, before joining Rapport in 2015 where he mobilised the new head office for a global advertising and media company.

For his outstanding work mobilising this prestigious and complex contract, Daniel was awarded a Rapport Excellence Award in 2015 (Leadership).

Following a few successful years, Daniel moved to one of our leading law firm clients where he managed their guest and call services in London and across their four regional offices. Passionate about travel, Daniel took a 10-month sabbatical in 2020 to travel through Asia with his young family, before returning to the UK and re-joining the Rapport family. When not working, he can be found taking country walks, working on his culinary skills and spending time with his family.

Abbie Livesey

Abbie LiveseyHead of Operations

With a flair for customer service from a young age, Abbie joined the Front of House industry in 2013 and has worked her way up from Receptionist during this time. She joined Rapport in August 2018, running a large multi-site operation in the City of London where she lead the team to win the Front of House Team of the Year at the Food Service Cateys in 2019. She then went on to win a Caterer Acorn Award, naming her as one of the ’30 under 30’ in the hospitality industry in 2020.

Outside of work, Abbie is a keen home cook and loves all things musical theatre.

Emily Abbam

Emily Abbam Diversity and Inclusion Business Partner

Emily joined Rapport in 2019 as Learning and Engagement Business Partner, where she has also championed and delivered D&I initiatives and is the Chair of EmbRace You, our Race and Ethnicity Network. As Diversity and Inclusion Business Partner, Emily is now supporting the delivery of Rapport’s Diversity and Inclusion strategy and will assist our leaders by sharing best practice to ensure an inclusive workplace culture.

Emily has gained management experience working within Front of House at Firmdale Hotels, a luxury five-star hotel group. She also brings with her a wealth of experience within her career history working in a special needs school, being Family Link Respite Carers for Haringey Council and undertaking Camp America where she supported young adults with severe learning and physical disabilities.

When not in work, Emily loves to travel, visiting a new country each year. Aside from her passion for singing, leading the Rapport Choir, Emily also enjoys keeping active and spending time with friends and family.

Anouk van den Ing

Anouk van den IngHead of HR

Anouk graduated with a Business Bachelor Administration Degree from an award winning Dutch International Hotel Management School in Breda in The Netherlands and continued her hospitality career in London when moving here in 2014 to pursue a career in Human Resources.

Before joining Rapport in 2017, Anouk has worked in the cluster offices for Marriott Central London supporting the HR and Learning & Development function for a number of their five-star hotels.

Anouk is people focussed and puts our Ambassadors at the the heart of everything she does. She manages the HR and Recruitment function for Rapport and works closely with our Head of L&D to provide a joined-up people function to our Ambassadors and clients.

Anouk enjoys spending time with her friends and family and loves to travel. She also has a real passion for wellbeing, so besides heading up the Rapport Be Well committee, outside of work you can find her doing a work out or going for a run regularly.

Gary Acheson

Gary AchesonHead of Learning & Development

Gary has over 20 years’ international experience in luxury hotels and corporate support services. His operational hotel experience included work in Switzerland, New York, Ireland and The Dorchester Hotel, London. He joined Rapport in 2011 prior to launch, leading on HR & Learning, and has worked in similar roles for two serviced office businesses. Gary returned in 2021 to focus on the next journey for Learning & Development at Rapport. This includes leading our Virtual Learning Studio and the opportunities this brings to our national and global teams, working with Consultancy Clients on tailored learning solutions, and on championing Diversity & Inclusion at Rapport.

Gary comes from a rural background, loves gardening and is anti-waste. He champions our Be The Change network, which focuses on environmental and sustainability awareness.

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