Rapport Guest Services

A Decade of WOW!: Celebrating 10 Years of Recognition at Rapport 

This year, Rapport proudly marked 10 years of partnership with The WOW! Awards. This is an incredible milestone in our journey to celebrate the people who make every guest experience extraordinary.

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Set against the beautiful backdrop of St Paul’s Cathedral, the evening brought together ambassadors, leaders, and special guests for a night of gratitude, inspiration, and celebration.

5 people standing in front of St Paul's Cathedral, holding wine glasses and smiling.

A Culture of Recognition

For ten years, The WOW! Awards have been part of the Rapport story. They have helped us recognise the ambassadors who go above and beyond, and capture the moments of care and creativity that define our culture.

Over the ten years, we have received an incredible 10,422 nominations, each one a story of kindness, excellence, and dedication. Those stories continue to inspire us and remind us that recognition is at the heart of who we are.

Man in navy blazer smiling next to woman in red dress.

A Night to Remember

The celebration was filled with moments that captured the spirit of Rapport. Guests enjoyed live music, a lively 360° camera experience, and a few exciting lucky draw prizes for WOW! winners attending the event.

Guest speakers Derek Williams, Founder and Chair of the WOW! Awards, and Jo Williams, Chief Executive of the WOW! Awards, spoke about the history of our partnership and revealed the staggering number of nominations our ambassadors have received over the years. This was a powerful reminder of the scale of recognition across our teams.

A highlight of the evening came when Jo Williams presented our Managing Director, Dirk Talsma, with a framed certificate to commemorate a wonderful 10-year partnership. It was a heartfelt moment that reflected the shared pride and appreciation between Rapport and The WOW! Awards team.

The night also saw the launch of Inspire Vol. 3. This is a collection of real stories from our WOW! winners that celebrates courage, compassion, and the extraordinary people behind our success.

Woman in red dress with man in light coloured blazer, holding a certificate in front of WOW! Awards and Rapport logo.
Woman in red dress holding certificate, hugging man in light coloured blazer, in front of WOW! Awards and Rapport logo.

Looking ahead

Recognition has always been part of Rapport’s culture, but this milestone marks something even greater: a decade of stories that have shaped who we are today.
As we look ahead to the next ten years, our commitment to celebrating our people remains stronger than ever. Because at Rapport, recognition is at the heartbeat of our business.

Group of people wearing novelty glasses, holding up signs that read stronger together, innovative spirit, walk tall, be yourself, create rapport, and be brilliant.
13 people in corporate attire smiling to camera, in front of backdrop for 10 years anniversary of WOW! Awards.
5 women in pink jackets smiling to camera, in front of Rapport backdrop.
Crowd of people cheering and smiling.