For us, it’s all about attending to the smallest details. Right down to the cut of the fabric or coloured thread on our bespoke uniforms.
We’ve developed a unique system that contains your guests’ personal preferences so we’re ready for their next visit. Just one of the many reasons we’re trusted by a growing number of international companies across the UK, US and Asia.
5% of the world’s population have hearing loss. Our aim is to provide a better experience for them, as it’s too easy to overlook this form of disability.
Our ambassadors are given basic sign language training and we've upgraded induction loops in meeting rooms and arranged a mobile system for other areas.
Not all hearing impaired people can lip-read and a pen and paper are now always at hand.
How may we help you?
We discuss your needs in detail, mapping out every possible guest scenario, before drawing up key recommendations and working closely with you to define what exceptional service looks and feels like for you and your company.
Our ambassadors are carefully selected and trained to match your specific requirements – including language skills. We also monitor performance to help everyone continually learn and improve.
Each year all Rapport Wow! Award winners are invited to share their inspiring stories at a party in the stunning champagne bar on the top floor of Tower 42 overlooking the City of London.
Our bespoke guest profile system helps us to offer a consistently excellent experience
One of our VIP clients arrived in a fluster. She was late for her meeting and had just lost her engagement ring in her hotel. While escorting her to her meeting, I assured her I would call the hotel on her behalf.
After speaking to several people, I managed to track down the ring and went to the hotel to collect it. Returning the precious item was such a good feeling – and our client was so grateful.