What was the buzz all about at the Rapport Innovation Expo?

What was the buzz all about at the Rapport Innovation Expo?

What was the buzz all about at the Rapport Innovation Expo? 1200 720 admin

Now in its third year, the Rapport Innovation Expo is an impressive and yet a very practical showcase of our commitment to innovation, in a short, high impact annual event

We talked to some attendees to find out why they turned out in such numbers and what they learned.

At one event, in under three hours, clients could see the latest ideas demonstrated by Rapport teams and our specialist partners, connect with experts and then take away ideas for themselves.

For anyone who works for Rapport, this was an opportunity to network with colleagues, to share ideas and best practice. Whilst specialist suppliers or service partners mixed informally with everyone offering their help and support.

Many companies talk glibly about innovation but few actually demonstrate it so powerfully, like we do. This is our very own community of professionals, all focused on creating unique workplace experiences for our clients, their employees and guests.

This is a great way for our clients to see what’s new in the guest experience industry and to be inspired by new ideas that could be introduced in their businesses. Barry Rushmer, General Manager of Tower 42 told us that he had come to see what others were doing, that he should be thinking about.

Tower 42 is a multi-tenanted building, home to 74 clients, all with different needs and personalities, so the potential for a wide variety of innovations and new service ideas is significant. Nick Howell, Workplace & Technology Senior Operations Manager at Accenture, told us he was here to see new ways of working and to seek out innovation.

We talked to some attendees to find out why they turned out in such numbers and what they learned.
This event is also an opportunity for our Rapport teams to showcase what they do for their specific client.

Being Brilliant

Clients look to us as leaders in our industry, and view the Innovation Expo as a place to learn what is happening right now. Nowhere else can they meet face to face with so many experts and the teams who have developed and use these innovations with their respective clients. Then to hear about the genuine benefits and the impact achieved first-hand, from those with the practical experience.

This event is also an opportunity for our Rapport teams to showcase what they do for their specific client. For instance, Zygi Buvarskis and the Rapport team from Thomson Reuters made a film about their fourteen different roles including one of the most challenging, rewarding and highly valued, that of Floor Manager.

The ingenuity shown by all of our Rapport teams was outstanding. Some dressed up in fancy dress, others used games like Jenga or scratch card quizzes to pose questions and engage visitors.

Creating Rapport

For Rapport people the Innovation Expo is a way to build their team’s profile, to present their innovations and demonstrate the value they bring to their individual clients.

It gives them the chance to develop connections with suppliers that can lead to new collaborations. Ines Weifenbach, Rapport Account Manager at Accenture UK met the GizGo team here last year resulting in the development of a unique customer service device for meetings, combining call functioning, smartphone charging plus the ability to upload any bespoke information helpful for the meeting team – weather and travel updates, restaurant information etc.

One group created a scale model of their client’s reception to explain in detail what the guest journey was like. Whilst the Rapport team at Deloitte provided visitors with VR headsets to enable them to take a virtual walk round their new office space.

For Rapport people the Innovation Expo is a way to build their team’s profile

Innovative Spirit

The Innovation Expo is an embodiment of the spirit at the core of Rapport. Richard O’Keefe, Guest Services Manager for Deloitte, explains that Greg Mace challenges everyone to deliver innovation to further develop the perfect guest experience and environment for each of their clients. Everybody is encouraged to bring their ideas to life – there is no limit if you can demonstrate its value. For him, this is one of the real strengths of working at Rapport and a key reason why they are able to deliver such outstanding service to clients.

The Innovation Expo is an embodiment of the spirit at the core of Rapport.

Why is this event important for our specialist partners?

We know that by working with specialist partners we are stronger together and can achieve more for our clients.

Stronger Together

We talked to Andrew Try, Managing Director of ComXo, the leading UK provider of global switchboard services. He told us that his company attends this fantastic event every year to support Rapport, to see what is new in the market, to network with clients and to enjoy some very good food and drink.

Improving accessibility for everyone

There were so many outstanding ideas but one worth highlighting relates to improving accessibility to buildings for everyone and not just for those in wheelchairs. As 70% of disabilities are invisible and visiting any building for the first time is like organising a military operation, unless that is, yours has an Access Gallery created on-line by innovative company Blue Badge Style, says Fiona Jarvis. Enabling less able people to quickly and confidently pre-plan their visits.

We look forward to welcoming you next year for an evening of innovation, networking and examples of outstanding guest experiences.

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