As announced by The Caterer and Hotelkeeper and PurpleCubed at the special annual HR Forum event held on Tuesday, 24 April 2018 at the prestigious Hilton Park Lane.
The reasons why the company has achieved this are clear.
Working with a team that respects each other is the priority rated highest by employees and 90% of those surveyed at Rapport agreed that this is true of their workplace.
In the last year, Rapport has continued to invest in their people by showing that it takes mental health seriously. The company introduced a wellbeing ambassador to raise awareness for this serious issue and they have encouraged colleagues to have open conversations.
The company demonstrates a strong commitment to career development for all, regardless of their position, by introducing a dedicated business coach in 2016 followed by leadership coaching masterclasses. 90% of last year’s internal development programme graduates have already been promoted and on their way to developing a strong career.
To ensure that every guest experience is unique, the Rapport Academy training programme provides all employees with the tools to provide an outstanding level of service with courses in diversity, disability, protocol awareness and even sign language.
No wonder over 85% of employees state they are very proud to work for Rapport.
Greg Mace, Managing Director of Rapport Guest Services says “We were really thrilled to be recognised once again as one of the Top 30 Best Places to Work in Hospitality. This is Rapport’s 5th year of recognition and each year we take on board the feedback from our team and implement changes so that we can continue to make Rapport an even better place to work. To have our employees feeling so proud to work for us not only helps with staff retention but also means our team recommend their great friends to join us.”
We are always looking for exceptional people to join us.
Pictured left to right from Rapport are Gary Acheson, Head of HR and Learning, Greg Mace, Managing Director and Jane Sunley, Founder & Chairman, Purple Cubed
Jo Harley, Managing Director of Purple Cubed adds:
”As one of only three organisations to be featured in the Top 30 Best Places to Work in Hospitality for five consecutive years it’s obvious that Greg and the team are placing their people strategy firmly at the top of the business agenda. It’s encouraging to see a company so dedicated to attracting, developing and retaining talented people and, as the survey outcomes highlight, Rapport is clearly a great place to work and an employer of choice for anyone considering a career in our industry”