Rapport celebrated the achievements and success of all of its WOW! Award winners over the past twelve months at a special annual event held on Monday, 23rd April 2018.
The WOW! Awards is the only independent national award provider that recognises excellent customer service based solely on guests’ and colleagues’ nominations.
Each month, nominations are read and adjudicated by the independent WOW! Awards team and winners are presented with a framed certificate and a bottle of champagne at a bi-monthly event. Over the past twelve months, individuals and teams at Rapport have won an amazing 146 WOW! Awards.
The WOW! Awards winners’ annual event was hosted at one of Rapport’s client sites in the City of London with over 140 people from across Rapport’s UK business attending, including Derek Williams, CEO, The WOW! Awards and Greg Mace, Managing Director, Rapport.
Greg commented “Rapport’s ethos is based on providing an exceptional personalised service. What’s great about The WOW! Awards is that the nominees are put forward by clients, guests and our teams who have witnessed first-hand the high quality services our people deliver. Our Ambassadors bring to life our core values and are testament to the success of Rapport, so it’s always great when we acknowledge the lengths they go to.”
Derek Williams commented: “The WOW! Awards give people an independent assessment against the best customer service organisations in the UK, enabling us to shine a spotlight on those who go the extra mile. Rapport’s annual event demonstrates the consistently high level of work that its Ambassadors provide. Outstanding guest services is key to the success of Rapport and these awards acknowledge their achievements.”
The stories and pictures relating to the WOW! Award winners were displayed around the room so that all the Rapport ambassadors attending could highlight their story to their clients and read about the achievements of their peers. Attendees were also given the opportunity to vote on their favourite WOW! Award from 12 shortlisted winning stories and one overall winner was selected by the attendees. This year’s winner was Elena Horatau, a Receptionist at BMO, who won dinner for two at Jason Atherton’s Michelin starred City Social restaurant.
The winners also had great fun locating their own face on a special ‘Where’s Wowie’ interactive wall which had been created specifically for this celebration.
A map of London on the interactive wall which depicted all the WOW! Award winners
Pictured left to right; Greg, Mace, MD Rapport
Pictured left to right; Elena Horatau Derek Williams, CEO, The WOW! Awards