Rapport Guest Services wins ‘Front of House Team of the Year’ at the Catey Awards

Rapport Guest Services wins ‘Front of House Team of the Year’ at the Catey Awards

Rapport Guest Services wins ‘Front of House Team of the Year’ at the Catey Awards 1429 818 admin

The annual Catey awards, organised by the Caterer and Hotelkeeper Magazine, considered the ‘Oscars’ of the hospitality industry, took place on Friday 12th October 2018 at the Park Plaza, London, and celebrates the individuals, teams and businesses shaping our industry.

We are delighted to have won the ‘Front of House Team of the Year’ for a private site at the Cateys 2018, showcasing our team at Omnicom in London. As a specialist provider of exceptional guest services, we manage the reception, meeting room services and helpdesk across two busy buildings and home to over 3,800 employees.

Read why the judges were so impressed with our entry and how the caterer reported the win.

 

Cateys 2018

Our client, Paul Tilley, Senior Facilities Manager at Omnicom Europe, joined us at the ceremony to pick up the award, and afterwards said, “I am very proud of my Rapport team, as they thoroughly deserve this recognition. Each of them is professional, has high energy and perfectly represents the Omnicom ‘vibe’ to our clients, guests and employees. Knowing they’re always in perfect control means I never worry about anything and can concentrate on other priorities”.

Neringa Samoskaite, Assistant Guest Services Manager for Rapport at Omnicom was understandably rather excited when we caught up with her and she added, “I am incredibly proud right now, as I know how much planning, training and communication it all takes to provide a unique guest experience. Great work, great team and great friends”!

Greg Mace, Managing Director of Rapport Guest Services, was also at the Park Plaza on Friday and commented: “Rapport’s ethos is based on providing an exceptional, personalised service. Our Ambassadors bring to life our core values and are testament to the success of Rapport. It’s always great when they get this wider recognition for the lengths they go to and we’re very proud of them.”