Rapport celebrates National Customer Service week

Rapport celebrates National Customer Service week

Rapport celebrates National Customer Service week 640 480 Sam Smith


Every year, Rapport is proud to support National Customer Service Week (NCSW) – an annual event organised by The Institute of Customer Service “to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.”

National Customer Service Week took place from Monday 5th to Friday 9th October. It been a fantastic opportunity to recognise and celebrate the achievements of our Ambassadors who champion excellent service. Each day this week we celebrated a different customer services related theme and had different activities to promote positive discussion about leadership, skills and recognition.

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Wednesday was a fantastic day where so many of our Ambassadors celebrated their Customer Service Heroes. Many people shared heart-warming stories of their colleagues and friends and why they are customer service heroes. One Ambassador said about their colleague:

“…has the kindest heart, amazing smile and warmest nature. She is never far away with a coffee or hot drink for you, a little food treat & always a selfie!”

The level of dedication, kindness and professionalism from our Ambassadors is something we can all aspire to. Our Rapport Ambassadors are our Customer Service Heroes.

On Friday we held a virtual session on Trust, Ethics and Sustainability. Some Ambassadors and head office team came together to discuss “what does trust, ethics and sustainability mean to you”. This was a very engaging session that really highlighted the importance of ensuring the environment and sustainability are high on everyone’s agenda.

Our intuitions were confirmed after this session that our personal and corporate environmental impact is very important to our Ambassadors, likely enhanced by the recent release of Sir David Attenborough’s documentary/witness statement.

“People are always asking what they can do to turn this situation around. The truth is there isn’t one single answer, though we can make a big difference by putting nature at the heart of our decisions.”

– Sir David Attenborough