After the briefing, Kathy Jackson, Concierge Manager at Gallagher, said that, “this was a really interesting briefing, very well presented and it has opened my eyes to this issue. It has also given me some food for thought on how we can make it easier for everyone with hearing loss to have a better experience within our buildings”.
Jake Castree, Property Manager, Broadgate Estates added, “I was surprised at how low cost, simple and effective the portable hearing loop systems are and what a big difference they make to the incredibly high number of people with hearing loss”.
We asked Gemma Clare, Field Sales Manager of Action on Hearing Loss what the biggest obstacles that people with hearing loss encounter within workplaces. She replied, “there are three main issues, the first is the lack of awareness of the high number of individuals with hearing loss, the second is the low number of hearing loops installed and the third issue is that 80% of installed hearing loops, don’t work”.
Greg Mace, Managing Director of Rapport, says “At Rapport we believe that every guest experience should be unique and if we can’t communicate clearly with a significant percentage of our guests then they will feel excluded, which will result in a bad experience and a negative perception of our clients’ businesses”.
I would urge every company to welcome all people equally and to make each of them feel special because it makes good business sense.
Get in touch if you would like an invitation to the next breakfast briefing.