Five of our exceptional team are shortlisted for Corporate Receptionist of the Year 2019

Five of our exceptional team are shortlisted for Corporate Receptionist of the Year 2019

Five of our exceptional team are shortlisted for Corporate Receptionist of the Year 2019 1268 990 admin

The inaugural Corporate Receptionist of The Year Award event takes place on International Receptionists’ Day, Wednesday 8th May. The only award that recognises and celebrates the exceptional front of house receptionists working in the corporate sector.

Greg Mace, Managing Director of Rapport says’ “I’m delighted and extremely proud of all of our finalists. They’re all amazing and I’m particularly pleased that we were so well represented”.

Karolina Bolc (finalist)
Mariana Chindris  (finalist)
Kitija Lace (finalist)
Francesca Readwin  (finalist)
Valentina Suma  (finalist)

Each was shortlisted after a rigorous two stage selection process by a judging panel of fifteen industry leaders.

Find out more about the awards – www.CROTY.co.uk

CROTY Award

Karolina Bolc
Deloitte, Rapport

I am originally from Poland and I moved to Scotland seven years ago. I started my career in the hospitality industry straight away in one of the best hotels in Edinburgh. As I have always enjoyed working with people I then decided to look for something different but still in customer service. I then started my journey in the corporate sector over 5 years ago as a hospitality assistant. Occasionally I was asked to cover the reception desk for holidays or sicknesses and that resulted in me being offered a full-time position as a corporate receptionist soon afterwards.

In my spare time I enjoy sightseeing and long walks, so I try to explore Scotland as much as I can or go away for short city breaks. I also love photography and drawing.

What has been the reaction at work to you being shortlisted in the top 10?

“My team and managers are as excited as I am. They have been very supportive since being shortlisted and gaining this recognition.”

How do you feel about this competition so far?

“I believe that it is a brilliant way to recognise and celebrate what we do best. It is a great experience and opportunity to showcase and share your skills and gives you motivation for the future.”

Tell us about your experience of the assessment day on the 29th April?

“It was a great experience overall, although I was a bit stressed! All of the judges were friendly and welcoming.”

Mariana Chindris
Société Générale, Rapport

Bonjour. My name is Mariana and I am from Romania. Rapport has become my family in January 2018. I started as a Guest Services Receptionist at Société Générale, a French Corporate Investment Bank with 4 sites across London.

When I moved to the UK, I spent the first four years working in hotels, before joining Rapport. I felt deeply connected to Rapport the moment I learnt about our company values, values that I believe in strongly. My transition from hotels to the corporate environment was fabulous and I have received many awards over the last year. I am passionate about unique guest experiences and my goals are to continue progressing and growing within Rapport.

I am working on self-improvement which is my hobby and I love nature and going out hiking when I have a chance. This is me!

What has been the reaction at work to you being shortlisted
in the top 10?

“The reaction was incredible as it was unexpected for us! We knew it was a strong competition, but I had all the support and encouragement from my management team and my colleagues. They were super thrilled that I was selected. They all said “you can do it!”

How do you feel about this competition so far?

“I strongly believe this competition is an amazing opportunity to recognise all the talented receptionists who put their heart into their job. It also allows us to evolve our career and to progress further.”

Tell us about your experience of the assessment day on the 29th April?

“CROTY was an amazing experience. I did not imagine I would be selected and here I am shortlisted in the final. It is a great opportunity to challenge myself and I am really proud I could represent my company.”

Kitija Lace
Bank of America Merrill Lynch, Rapport

I am originally from Latvia and moved to London 9 years ago now. I studied PR and Marketing but wasn’t too sure if that’s where my heart was. So, when I moved to London I got a job in the British Museum and worked my way up gaining experience as a pastry chef. My love for food grew massively and I stayed there for 3 years. I knew I wanted to work more with people, and was lucky enough to get an interview at Bank of America Merrill Lynch for a corporate receptionist role.

I have grown so much as a person because of this incredible job. Being able to create amazing relationships and friendships with clients, guests and colleagues has shown me that this is the right place for me.

In my free time, I’m very passionate about photography and writing, blogging and also event organising and, of course, food.

What has been the reaction at work to you being shortlisted in the top 10?

“So supportive and so many well-wishers. It is so amazing to be recognised like this. My client has been over the moon and is very happy.”

How do you feel about this competition so far?

“It is such a great chance to let the corporate receptionists shine. This was needed. And I’m sure it will go from strength to strength.”

Tell us about your experience of the assessment day on the 29th April?

“It was very challenging but so much fun too. The judges made me feel very comfortable and welcome. And I did love the experience. The role play scenario was also fun and I enjoyed the pressure and it was very much a case of ‘thinking outside the box’.”

Francesca Readwin
Addleshaw Goddard, Rapport

I live in Hertfordshire where I am lucky to be surrounded by lots of friends, family and the beautiful River Lea. From a young age I’ve been interested in film and theatre; fascinated with the art of storytelling. My first corporate reception role was in a total facilities management contract giving me the opportunity to progress within the industry and understand the support that is integral in keeping large businesses operational.

My passion lies in providing resilient, consistent and outstanding service. We should never underestimate the power and influence a great reception team has on a business. Who better to summarise than the genius Danny Meyer – ‘In the end, what’s most meaningful is creating positive, uplifting outcomes for human experiences and human relationships. Business, like life, is all about how you make people feel. It’s that simple, and it’s that hard’

What has been the reaction at work to you being shortlisted in the top 10?

“I have received support from everyone. My team see this as a chance to represent everything we work extremely hard for.”

How do you feel about this competition so far?

“Very positive, it feels good to be a part of something with industry leaders. It is a great opportunity to share ideas with passionate receptionists.”

Tell us about your experience of the assessment day on the 29th April?

“I think the structure works very well. The three parts of the process give you an opportunity to showcase your skills. The telephone scenario was very realistic and it was interesting how it’s harder to know how the client is feeling when not talking in person.”

Valentina Suma
Citi, Rapport

Born and raised in a sunny Sicilian town with the cool sea breeze and great Italian hospitality, growing up I have always been outgoing and enjoyed very much connecting with people and creating rapport. After 19 beautiful summers spent by the sea I bought a one-way ticket to Milan to complete my studies and then moved to romantic Lake Como where I lived and worked in tourism for 4 years.

Now living in London for over 7 years, I have worked in reception & guest relations for hotels until 2015 when I embarked on my journey in the corporate world with Rapport where I have mastered my corporate receptionist skills, providing an exceptional customer service which I am extremely passionate about. Outside work, I love eating out, discovering new restaurants but also cooking up a storm for my family and friends (and sharing it on Instagram!). I also love travelling as often as I can but mostly enjoying life with my little son Tristan.

What has been the reaction at work to you being shortlisted in the top 10?

“Everyone has been very supportive, colleagues and managers especially have sent words of encouragement which has made me want this even more, and I hope to make everyone proud!”

How do you feel about this competition so far?

“It is absolutely brilliant and so totally needed. Everyone thinks the corporate world is boring and with little room to wow… nothing could be more untrue! Thanks to CROTY, I hope this view will change and will motivate corporate receptionists everywhere to participate in the future.”

Tell us about your experience of the assessment day on the 29th April?

“Through and through a great experience! Slightly nervous at the beginning – as it should be – but the judges and everyone involved were great and put me at ease. I loved the interview questions.”