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Rapport launches in Denmark

Rapport launches in Denmark 1400 874 admin

We are excited to launch Rapport in Denmark, with one operation already mobilised and three others in the pipeline.

Rapport has appointed Katrine Kildetoft to lead our operation in Denmark.

Kat has previously worked for Rapport in the UK where she has already gained experience in two of our larger contracts. When she moved back home to Denmark it was always her dream to help bring Rapport to her native Denmark.

“As the first team of Rapport ambassadors in Denmark, we are proud to be part of such a unique company and such a big global team. Even though we are small for now, we’re part of a big global team with colleagues all over the world”

Kat Kildetoft

She has already enjoyed a familiarisation trip to the UK and a member of the key UK team including managing director Greg Mace have spent time in Denmark. This has helped ensure the local team are embracing the Rapport vision and values and can optimise the support from the team based in the UK, including our global training team.

Our first client is a major oil company with a fantastic office in the beautiful city of Copenhagen and part of the initial support has been providing training workshops for the front of house team at this operation.

Good luck to Kat and all the team in Denmark.

Rapport launches in Switzerland

Rapport launches in Switzerland 1600 987 admin

We are excited to advise that we have now launched Rapport in Switzerland with one client already mobilised and others very interested in our services.

Rapport has appointed Andrea Corrado to lead our operation in Switzerland.

Andrea graduated from the renowned Swiss Hospitality School Lucerne and conducted her career in hospitality in the top 4- and 5-star hotel business in Switzerland and the US. She has already enjoyed a familiarisation trip to the UK and a number of the key UK team including managing director Greg Mace have spent time in Switzerland ensuring the local team are embracing the Rapport vision and values and can optimise the support from the team based in the UK, including our global training team.

Our first client is a major insurance company with several offices in the beautiful city of Zurich and part of the initial support has been providing training workshops for the front of house team.

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Rapport Guest Services launches in Hong Kong

Rapport Guest Services launches in Hong Kong!

Rapport Guest Services launches in Hong Kong! 1200 660 admin

In February 2012 Rapport Guest Services was formally launched in the UK, with a focus on providing a personal and intuitive guest services proposition for our clients. In 2015 we successfully launched our services in the USA, starting with clients in New York and later expanding our client portfolio to many other key US cities.

With the active support of existing clients, Rapport is now expanding again with the exciting launch of Rapport in Hong Kong as the first stage of our entry into the Asia Pacific region. In September, Gary Acheson, Head of HR & Learning for Rapport, travelled to Hong Kong to share the Rapport ethos with our first clients in this region, building relationships and engaging them with our vision of what great service looks like and the innovations our services can bring to their business.

A busy two week schedule also saw Gary engage with our new Rapport ambassadors by introducing them to service focus groups and training. An introduction to our Rapport Guest Service training was followed by “train the trainer” sessions with the supervisory team to enable the team to keep growing and further embed our service culture in the months ahead.

On his return to the UK Gary commented: “This trip was an amazing opportunity for us to bring the Rapport concept of personal and intuitive service to Hong Kong. The new Rapport team grew in confidence over the two weeks, and were very engaged with our plans to support them in elevating the service experience offered to our clients and their guests. We very much look forward to working with them to develop and evolve this unique Guest Services culture.”

Rapport Guest Services launches in Hong Kong