In February 2012 Rapport Guest Services was formally launched in the UK, with a focus on providing a personal and intuitive guest services proposition for our clients. In 2015 we successfully launched our services in the USA, starting with clients in New York and later expanding our client portfolio to many other key US cities.
With the active support of existing clients, Rapport is now expanding again with the exciting launch of Rapport in Hong Kong as the first stage of our entry into the Asia Pacific region. In September, Gary Acheson, Head of HR & Learning for Rapport, travelled to Hong Kong to share the Rapport ethos with our first clients in this region, building relationships and engaging them with our vision of what great service looks like and the innovations our services can bring to their business.
A busy two week schedule also saw Gary engage with our new Rapport ambassadors by introducing them to service focus groups and training. An introduction to our Rapport Guest Service training was followed by “train the trainer” sessions with the supervisory team to enable the team to keep growing and further embed our service culture in the months ahead.
On his return to the UK Gary commented: “This trip was an amazing opportunity for us to bring the Rapport concept of personal and intuitive service to Hong Kong. The new Rapport team grew in confidence over the two weeks, and were very engaged with our plans to support them in elevating the service experience offered to our clients and their guests. We very much look forward to working with them to develop and evolve this unique Guest Services culture.”