Charity

Rapport supports World Autism Awareness Week

Rapport supports World Autism Awareness Week 699 391 Sam Smith

29th March – 4th April was World Autism Awareness Week. The week aims to help more people understand autism and raise the issues that autistic people face to help break down barriers and end discrimination.

1 in 100 people are on the autism spectrum, and there are around 700,000 autistic adults and children in the UK alone. Though everyone on the spectrum may have different experiences and needs, World Autism Awareness Week is a chance to speak up for the rights of all autistic people, and highlight the social, economic, health and educational obstacles that many autistic people face.

Many of our Ambassador chose to take part in the “Super 7” challenge to raise money for the National Autistic Society challenge. Ambassador could choose any activity to support the cause, whether was running, a workout, gaming or singing.

Our fantastic Izabel McLean‍ has also recorded a podcast to share her story and how she is supporting others. The podcast has been a wonderful way to normalise conversations around autism and broaden our understanding of the topic.

Some of our leadership team at Rapport Guest Services partnered up with West Lea School and Haringey Mencap to produce a podcast show, giving an opportunity for some of their interns to talk about their experiences and raise awareness of autism.

“As we look forward to the next academic year, we are so excited to welcome more students on work placements and to continue supporting career journeys.”

Natasha Whitehurst, Head of HR, Rapport.

We hope you enjoy listening and that it encourages you to learn more about autism so that we can promote more acceptance, raise more awareness and improve understanding for autistic people everywhere.

Rapport is proud to partner with West Lea, providing opportunities for internships. If organisations would like to know more about how they can provide supported internships for young people with special education needs, please get in touch by contacting welcome@rapport.com

You can also visit the National Autistic Society website to learn more about supporting people with autism: autism.org.uk

International Men’s Day 2020 – Rapport Agony Uncles

International Men’s Day 2020 – Rapport Agony Uncles 500 500 Sam Smith

Wellbeing and mental health have certainly always been at the forefront of what we do at Rapport. It is more important than ever to focus on our health and therefore we have taken the themes from International Men’s Day and made them a reality for our Ambassadors.

The themes for International Men’s Day 2020 are

Making a positive difference to the wellbeing and lives of men and boys.

Raising awareness and/or funds for charities supporting men and boys’ wellbeing.

Promoting a positive conversation about men, manhood and masculinity.

To create a positive conversation about men, manhood and masculinity, you sometimes need that strong role model to start the discourse. We asked some of our male leaders within Rapport to share their thoughts and experiences with our Ambassadors.

It was especially refreshing and encouraging to hear our leaders speak so honestly and openly and masculinity, mental health and how to ask for help. After watching the video, we’re sure you will agree that we have our own powerful male role models who are passionate about living this positive message.

A Rapport first, we put together a Movember team to help raise money and awareness to stop men dying too young. This is a global movement that aims to change the face of men’s health. All the funds raised goes towards making a difference in mental health and suicide prevention, prostate cancer and testicular cancer.

We had an incredibly dedicated team of about 20 and together we raised far more than our £1000 target

Traditionally, men would grow a moustache during the month of November and their friends and colleagues would donate to them. Fortunately the organisers realised that the non-moustache growers also cared very much about men’s health. On our Rapport Mustachios team, some grew a moustache, some ran 60km, some chose their own challenge. Whichever way we chose to participate, we are stronger together.

Rapport smashes the ‘Run for Heroes Challenge’

Rapport smashes the ‘Run for Heroes Challenge’ 1920 601 Sam Smith

We are proud to show our support for the frontline workers of the NHS. They are working so hard to protect us and help us through this difficult time. As a company we are going to match the amount of money raised and donated by our Rapport ambassadors.

During the lockdown in April, our Rapport Ambassadors were keen to join the Run for Heroes Challenge to support our heroes on the front line in the HNS. The challenge was simple. Ambassadors could run or walk 5km and donate £5 to the NHS together charity. Our Ambassadors then shared their experience with a photo and nominated 5 of their colleagues and friends to do the same. This was a very popular initiative with our front-line staff and managers alike, with many encouraging and nominating their friends and colleagues to take part.

So many of our people have been involved, the frequent runners and the not so frequent runners!

This image of the many keen runners we have in Rapport was taken before the social distancing measures were introduced

Our goal was to raise £1,500 and we completely smashed this target raising a whopping £3,139!

As a business, Rapport was pleased to match every pound raised by the team, effectively doubling the amount we gave to this worthwhile cause.

Our second book, ‘Inspire’ is published, celebrating stories of remarkable service

Our second book, ‘Inspire’ is published, celebrating stories of remarkable service 614 921 Sam Smith

Every day, our brilliant team deliver inspirational examples of service that go above and beyond what would normally be expected, to literally make you go wow!

Since the success of our first ‘Inspire’ book, we have put together this second edition that illustrates more of our favourite stories over the last 12 months.

So why have we published these books? To showcase what we do every day for our clients and their guests and to encourage other Rapport Ambassadors to create their own unique stories of exceptional service. This book is not only a means by which to give recognition to the achievements of our Ambassadors, but to also inspire others to feature in the chapters of the next book.

This edition is filled with motivating stories, including a foreword by Dominic Blakemore, Group Chief Executive of Rapport’s parent company, Compass Group as well as Ian Pigeon, Head of Client Services at Addleshaw Goddard LLP who previously worked for Ritz Carlton Hotels.

Never underestimate the power of brilliant customer service.

 

Our amazing collection of inspirational stories from our Rapport Ambassadors in Volume One was so well received in 2019 that we couldn’t wait to share some more with you.  Congratulations to all of our team that were featured in volume 2”.

Greg Mace, Founder and Managing Director Greg Mace

Supporting local charities – Rapport team at Refinitiv

Supporting local charities – Rapport team at Refinitiv 1200 750 admin

“Behold, I do not give lectures or a little charity, when I give, I give myself”
– Walt Whitman

The Rapport Team at Refinitiv just did that.

Realising that money is not necessarily needed to help and support good causes, the team explored volunteering opportunities in and around London. Once they had shortlisted five activities in the capital they could take part in, the team then voted for two that were close to their hearts: to help the elderly in the city by donating unwanted clothes and goods to AgeUK and to revitalise and clean waterways together with Canal & River Trust, as a part of environmental initiatives around Canary Wharf, where the team are based.

One would think that organising a clothes collection is not a big deal, but if you want to involve a considerable number of people including clients, there is a lot of planning to do. Firstly, the team designed posters, then sought approvals from the client to display these at the receptions in both head office buildings. Part of the project was also to establish a close relationship with Refinitiv’s Social Committee, who supported our initiatives and informed employees about the activity internally. The kick off was organised to coincide with the start of National Customer Service Week and the team managed to collect 8 industrial bin bags of clothes, shoes and other items. The donations were stored in the staff room, until being collected by AgeUK at the end of the week.

The second challenge was to look at how we can help our environment. Although Canary Wharf is a managed development, it does not include the waterways which are maintained by the Canal & River Trust with very limited resources.

What a good opportunity this was to give something back and help with cleaning the canals and waterways. Rapport offers every team member one day a year to volunteer in charity initiatives and soon enough a team of eager volunteers had formed to support the clean-up day.

Our manager Jarkko explains:

“The waterways cleaning took place on the 25th September and the participants lined up in wellies, waterproof jackets and warm clothes to tackle the dripping rain. Once everyone was ready, we first had a 15 minutes’ walk as a warm-up exercise and headed to the south part of the Wharf, where we met the organisers and other volunteers. After a short Health & Safety briefing and obtaining gloves, litter-pickers and buckets, we were taken to the docks where, much to our surprise, we jumped in motorboats and started our journey on the waterways. After a day of fun, hard physical work and some rain, the team proudly inspected all the litter they had picked, over 10 black bin bags of rubbish, which was then processed and taken away.”

Many thanks to all our team at Refinitiv for these excellent initiatives.

Rapport team raise over £2,000 for Action on Hearing Loss doing London charity run

Rapport team raise over £2,000 for Action on Hearing Loss doing London charity run 1880 1143 admin

Over 50 of our amazing Rapport Ambassadors took part in the “Chase The Sun” 5km run in Hyde Park, London, in May raising over £2,000 for our selected charity partner, Action on Hearing Loss.

It was a beautiful sunny evening and the event was organised to perfection as always by Natalie O’Dalaigh, our Training and Engagement Manager, supported by an enthusiastic team of helpers including Mohammed Kachach who originally had the idea for the event.

Everyone turned up early to take part in the various warm up exercises and to have photos taken in their specially designed Rapport T-shirts (whilst they were still pristine!!)

Even our managing director, Greg Mace was there, promising to beat the younger members of the team if they were not on top form!

Support for the runners was dotted all around the spectacular route through the trees in Hyde Park. We were delighted that many of our friends from Action on Hearting Loss came along to cheer us on.

In total over 400 people completed the course, raising funds for various good causes.

Afterwards we all enjoyed a picnic and drinks in the evening sunshine, admiring our finishers medals and comparing times.

Natalie commented “This was such a great fun event and it was brilliant to meet up with other Rapport Ambassadors from many of our different client sites, take part in an event in an iconic location and also raise money for a good cause. I can’t wait for next year”

Mohammed added “The afternoon was amazing, and it was great to see so much happiness in the faces of the runners and the supporters”

Click on the photos to enlarge
Rapport book of book of inspirational stories

One man’s life saved with quick thinking and a defibrillator

One man’s life saved with quick thinking and a defibrillator 1500 1000 admin

Our ethos in Rapport is all about providing a service that is personal and intuitive, anticipating our guests’ needs. We truly believe that every guest experience should be unique and to do this, we empower all of our Rapport Ambassadors to do whatever it takes to delight our guests.

Welcome to volume one of our book of inspirational stories, Inspire.

Every day, our brilliant team bring this to life with some inspirational examples of service that go above and beyond what would normally be expected, to literally make you go wow!

This first volume of stories brings together some of our favourite examples over the last 18 months where our Rapport Ambassadors have created some of these incredible wow! moments.

Why have we published this book? To showcase what we do every day for clients and guests and to encourage other Rapport Ambassadors to create their own unique stories of exceptional service.

The book is a great read, with forewords by Dominic Blakemore, the Group Chief Executive of Compass Group PLC and Michel Roux Jr.

With a cover price of £9.95 and where copies are sold, profit from the sale of the books goes to the charity, Action On Hearing Loss.

Learn more:

Rapport book of book of inspirational stories
Cesar Mendez at 10 Downing Street

Cesar Mendez at 10 Downing Street

Cesar Mendez at 10 Downing Street 1725 888 admin

On a sunny Saturday, 75 leaders from all across Rapport came together, high-up in one of our client’s London locations, to look forward with excitement to the next 12 months.

Rapport Ambassador and charity champion, Cesar Mendez was recently invited to attend an afternoon reception at the Prime Minister’s residence, 10 Downing Street. The invitation was part of Soccer Aid 2018 where Cesar represented UNICEF UK’s Children’s Champions.

He discussed his work with UNICEF and the UK aid programme with a lot of sports personalities including Usain Bolt, Mo Farah and Yaya Toure. Cesar also took the opportunity to tell WaterAid CEO, Tim Wainwright about his ‘7 marathons 7 continents’ challenge. Tim was suitably impressed!

Well done Cesar – we are proud of you!

Click here to support Cesar in his amazing fundraising

Cesar Mendez at 10 Downing Street
Cesar Mendez at 10 Downing Street
Cesar Mendez at 10 Downing Street
Broadgate Tower Stair Climb, in aid of Action on Hearing Loss

Broadgate Tower Stair Climb, in aid of Action on Hearing Loss

Broadgate Tower Stair Climb, in aid of Action on Hearing Loss 1500 929 admin

On Saturday, 17th February, 35 of our Rapport Ambassadors ran, walked and climbed up the 877 steps of Broadgate Tower in aid of our charity partner, Action on Hearing Loss.

Hearing loss affects millions of people in the UK and it’s a growing problem.

Action on Hearing Loss is the largest charity in the UK supporting people affected by hearing loss – and Rapport are supporting this worthwhile charity to help fund the research and to provide practical and emotional support to those living with this life-changing condition every day.

Thank you to all of the Ambassadors who participated and cheered on the runners on the day, you were all amazing and we raised over £3,000 which is fantastic.

Have a look at the video of the event https://youtu.be/14AYbhfASFA

Broadgate Tower Stair Climb, in aid of Action on Hearing Loss
We love teamwork and rise to big challenges

We love teamwork and rise to big challenges

We love teamwork and rise to big challenges 1000 750 admin

That is why in July 2017, sixty of us ran 5.6km (3 miles) in Battersea Park, as part of the JP Morgan Corporate Challenge – a global celebration of teamwork. This is the fifth consecutive year we have risen to this challenge, so well done to everyone who took part on the day! As always, Rapport contributed towards the entry costs for those involved.

Our fastest male contestant was Jonas Green from Dentons, who finished in just over 24 minutes. Natalia Perez from Omnicom was the fastest female Rapport Ambassador when she crossed the line in just over 28 minutes. You will agree that both very impressive times.

This was the first year that the J.P. Morgan Corporate Challenge London partnered with Cancer Research UK – a cancer research and awareness charity in the United Kingdom.

We love teamwork and rise to big challenges