Supporting local charities – Rapport team at Refinitiv

Supporting local charities – Rapport team at Refinitiv 1200 750 admin

“Behold, I do not give lectures or a little charity, when I give, I give myself”
– Walt Whitman

The Rapport Team at Refinitiv just did that.

Realising that money is not necessarily needed to help and support good causes, the team explored volunteering opportunities in and around London. Once they had shortlisted five activities in the capital they could take part in, the team then voted for two that were close to their hearts: to help the elderly in the city by donating unwanted clothes and goods to AgeUK and to revitalise and clean waterways together with Canal & River Trust, as a part of environmental initiatives around Canary Wharf, where the team are based.

One would think that organising a clothes collection is not a big deal, but if you want to involve a considerable number of people including clients, there is a lot of planning to do. Firstly, the team designed posters, then sought approvals from the client to display these at the receptions in both head office buildings. Part of the project was also to establish a close relationship with Refinitiv’s Social Committee, who supported our initiatives and informed employees about the activity internally. The kick off was organised to coincide with the start of National Customer Service Week and the team managed to collect 8 industrial bin bags of clothes, shoes and other items. The donations were stored in the staff room, until being collected by AgeUK at the end of the week.

The second challenge was to look at how we can help our environment. Although Canary Wharf is a managed development, it does not include the waterways which are maintained by the Canal & River Trust with very limited resources.

What a good opportunity this was to give something back and help with cleaning the canals and waterways. Rapport offers every team member one day a year to volunteer in charity initiatives and soon enough a team of eager volunteers had formed to support the clean-up day.

Our manager Jarkko explains:

“The waterways cleaning took place on the 25th September and the participants lined up in wellies, waterproof jackets and warm clothes to tackle the dripping rain. Once everyone was ready, we first had a 15 minutes’ walk as a warm-up exercise and headed to the south part of the Wharf, where we met the organisers and other volunteers. After a short Health & Safety briefing and obtaining gloves, litter-pickers and buckets, we were taken to the docks where, much to our surprise, we jumped in motorboats and started our journey on the waterways. After a day of fun, hard physical work and some rain, the team proudly inspected all the litter they had picked, over 10 black bin bags of rubbish, which was then processed and taken away.”

Many thanks to all our team at Refinitiv for these excellent initiatives.

Rapport team raise over £2,000 for Action on Hearing Loss doing London charity run

Rapport team raise over £2,000 for Action on Hearing Loss doing London charity run 1880 1143 admin

Over 50 of our amazing Rapport Ambassadors took part in the “Chase The Sun” 5km run in Hyde Park, London, in May raising over £2,000 for our selected charity partner, Action on Hearing Loss.

It was a beautiful sunny evening and the event was organised to perfection as always by Natalie O’Dalaigh, our Training and Engagement Manager, supported by an enthusiastic team of helpers including Mohammed Kachach who originally had the idea for the event.

Everyone turned up early to take part in the various warm up exercises and to have photos taken in their specially designed Rapport T-shirts (whilst they were still pristine!!)

Even our managing director, Greg Mace was there, promising to beat the younger members of the team if they were not on top form!

Support for the runners was dotted all around the spectacular route through the trees in Hyde Park. We were delighted that many of our friends from Action on Hearting Loss came along to cheer us on.

In total over 400 people completed the course, raising funds for various good causes.

Afterwards we all enjoyed a picnic and drinks in the evening sunshine, admiring our finishers medals and comparing times.

Natalie commented “This was such a great fun event and it was brilliant to meet up with other Rapport Ambassadors from many of our different client sites, take part in an event in an iconic location and also raise money for a good cause. I can’t wait for next year”

Mohammed added “The afternoon was amazing, and it was great to see so much happiness in the faces of the runners and the supporters”

Click on the photos to enlarge
Rapport book of book of inspirational stories

One man’s life saved with quick thinking and a defibrillator

One man’s life saved with quick thinking and a defibrillator 1500 1000 admin

Our ethos in Rapport is all about providing a service that is personal and intuitive, anticipating our guests’ needs. We truly believe that every guest experience should be unique and to do this, we empower all of our Rapport Ambassadors to do whatever it takes to delight our guests.

Welcome to volume one of our book of inspirational stories, Inspire.

Every day, our brilliant team bring this to life with some inspirational examples of service that go above and beyond what would normally be expected, to literally make you go wow!

This first volume of stories brings together some of our favourite examples over the last 18 months where our Rapport Ambassadors have created some of these incredible wow! moments.

Why have we published this book? To showcase what we do every day for clients and guests and to encourage other Rapport Ambassadors to create their own unique stories of exceptional service.

The book is a great read, with forewords by Dominic Blakemore, the Group Chief Executive of Compass Group PLC and Michel Roux Jr.

With a cover price of £9.95 and where copies are sold, profit from the sale of the books goes to the charity, Action On Hearing Loss.

Learn more:

Rapport book of book of inspirational stories
Cesar Mendez at 10 Downing Street

Cesar Mendez at 10 Downing Street

Cesar Mendez at 10 Downing Street 1725 888 admin

On a sunny Saturday, 75 leaders from all across Rapport came together, high-up in one of our client’s London locations, to look forward with excitement to the next 12 months.

Rapport Ambassador and charity champion, Cesar Mendez was recently invited to attend an afternoon reception at the Prime Minister’s residence, 10 Downing Street. The invitation was part of Soccer Aid 2018 where Cesar represented UNICEF UK’s Children’s Champions.

He discussed his work with UNICEF and the UK aid programme with a lot of sports personalities including Usain Bolt, Mo Farah and Yaya Toure. Cesar also took the opportunity to tell WaterAid CEO, Tim Wainwright about his ‘7 marathons 7 continents’ challenge. Tim was suitably impressed!

Well done Cesar – we are proud of you!

Click here to support Cesar in his amazing fundraising

Cesar Mendez at 10 Downing Street
Cesar Mendez at 10 Downing Street
Cesar Mendez at 10 Downing Street
Broadgate Tower Stair Climb, in aid of Action on Hearing Loss

Broadgate Tower Stair Climb, in aid of Action on Hearing Loss

Broadgate Tower Stair Climb, in aid of Action on Hearing Loss 1500 929 admin

On Saturday, 17th February, 35 of our Rapport Ambassadors ran, walked and climbed up the 877 steps of Broadgate Tower in aid of our charity partner, Action on Hearing Loss.

Hearing loss affects millions of people in the UK and it’s a growing problem.

Action on Hearing Loss is the largest charity in the UK supporting people affected by hearing loss – and Rapport are supporting this worthwhile charity to help fund the research and to provide practical and emotional support to those living with this life-changing condition every day.

Thank you to all of the Ambassadors who participated and cheered on the runners on the day, you were all amazing and we raised over £3,000 which is fantastic.

Have a look at the video of the event

Broadgate Tower Stair Climb, in aid of Action on Hearing Loss
We love teamwork and rise to big challenges

We love teamwork and rise to big challenges

We love teamwork and rise to big challenges 1000 750 admin

That is why in July 2017, sixty of us ran 5.6km (3 miles) in Battersea Park, as part of the JP Morgan Corporate Challenge – a global celebration of teamwork. This is the fifth consecutive year we have risen to this challenge, so well done to everyone who took part on the day! As always, Rapport contributed towards the entry costs for those involved.

Our fastest male contestant was Jonas Green from Dentons, who finished in just over 24 minutes. Natalia Perez from Omnicom was the fastest female Rapport Ambassador when she crossed the line in just over 28 minutes. You will agree that both very impressive times.

This was the first year that the J.P. Morgan Corporate Challenge London partnered with Cancer Research UK – a cancer research and awareness charity in the United Kingdom.

We love teamwork and rise to big challenges
Vertical Rush challenge at Tower 42

Vertical Rush challenge at Tower 42

Vertical Rush challenge at Tower 42 1200 865 admin

On Thursday 9th March, Tower 42 once again hosted the Vertical Challenge to raise funds for Shelter, the charity supporting homeless people.

As part of their ‘Giving Something Back’ Programme, a team from Rapport took part in climbing the 42 storey Tower comprising 932 steps, and raised over £1,000 for this great cause. Rapport is very proud to provide the reception and concierge services to Tower 42 in a partnership which dates back to 2012.

Pictured above are the Rapport team of runners along with Barry Rushmer, General Manager of Tower 42, and TV Presenter and Model and Shelter Ambassador Nell McAndrew.

Greg Mace, Managing Director of Rapport (second from right) commented “The Vertical Challenge was great fun and we are grateful to all of our Rapport ambassadors and friends who have supported us to raise money for such a worthwhile charity. The organisation of the event by the Tower 42 team and Shelter has been amazing. We are proud to be associated with Tower 42 and Barry and his team”


Pictured below, from Left to Right are:
Jonathan Kelk, Ruta Krolyte, Nell McAndrew, Barry Rushmer, Lilian Bormans, Greg Mace and Dirk Talsma.

Vertical Rush challenge at Tower 42
JP Morgan 2016 - Corporate Challenge

JP Morgan 2016 – Corporate Challenge

JP Morgan 2016 – Corporate Challenge 1500 999 admin

For the 4th consecutive year Rapport and Restaurant Associates will line up to compete in the JP Morgan Corporate Challenge on the 20th July.

It is a 5.6km (3 miles) run in Battersea Park. The run is in aid of the charity “Age UK” – An organisation aiming to help people make the most of later life. Rapport has contributed £20 towards each Rapport competitor running (or walking!!) as part of our charitable fundraising for 2016.

Last year was a great success with a total of 14,394 runners and 180 Rapport and RA colleagues participating in the run and of course the post run food and drinks. This year is sure to be a very fun, and tiring, day as well.

Last year Rogier from Thomson Reuters was the fastest male participant from Rapport and Joanna from Citi the fastest female from Rapport. Neither is running this year so the top spot is wide open! Good luck to everyone who will be running! Most importantly, have fun and thank you for supporting Age UK.

JP Morgan 2016 - Corporate Challenge