Awards

Celebrating our Rapport Graduates

Celebrating our Rapport Graduates

Celebrating our Rapport Graduates 1200 556 admin

On 20th November 2017, we hosted our annual Rapport Graduation Event where we recognised all the great Rapport ambassadors in our business who have completed one of our three leadership development programmes in 2017.

We had a number of the team who had completed their Apprenticeships as well as our Supervisor Passport scheme for aspiring team leaders and supervisors and finally our flagship ‘Lead The Way’ programme consisting of 10 modules designed to equip our existing leaders to manage their teams more effectively.

It was a great chance to honour these staff at a fun event kindly hosted at one of our law firm clients stunning premises. Greg Mace, Managing Director was on hand to award the graduation certificates and it was also really great to see so many of our clients there supporting their teams.

Congratulations to you all.

Celebrating our Rapport Graduates
Rapport shortlisted for WOW! Awards 2017

Rapport shortlisted for WOW! Awards 2017

Rapport shortlisted for WOW! Awards 2017 1500 743 admin

We are very excited to have been shortlisted for two WOW! Awards this year recognising the exceptional guest service we provide to all of our clients, as well as celebrating the dedication and hard work of our great ambassadors.

The WOW! Awards is the only independent national award provider that recognises excellent customer service based solely on guests and colleagues nominations. We work closely with them to celebrate our people and the outstanding work they do every day.

We are extremely proud that Rapport has been shortlisted for two brilliant awards; “Customer Experience Delivery of the Year” and “Best Use of the WOW! Award Programme”, ahead of the annual ceremony which recognises the ‘best of the best’ organisations and people.

At Rapport, we pride ourselves on offering outstanding guest services tailored specifically to the culture and requirements of each client and we are only able to do this through our amazing ambassadors who bring to life our core values and vision.

This is why we believe it is so important to recognise the dedication of our team through the use of The WOW! Awards scheme. Every month, nominations are read and adjudicated by the independent WOW! Awards team and winners are presented with a framed certificate and a bespoke bottle of Champagne at a bi-monthly event.  In the last year alone, individuals and teams at Rapport have been awarded an amazing 140 winning certificates, so it’s brilliant to be shortlisted for an award that recognises our use of the programme as well as for the great guest service we provide.

In addition to this, Rapport was recently named as one of the Top 30 Best Places to Work in Hospitality. We have also achieved an outstanding ‘Two Star’ rating with Best Companies, the organisation behind the Sunday Times 100 Best Companies and our HR and Training Team won the prestigious Catey Award for the way they engage and develop everyone in the company.

Rapport shortlisted for WOW! Awards 2017
It’s official…. Rapport is a great place to work!

It’s official…. Rapport is a great place to work!

It’s official…. Rapport is a great place to work! 1800 1181 admin

At Rapport, our ambassadors are at the very heart of our business and we are extremely proud to have been named in the Top 30 Best Places to Work in Hospitality, for the fourth consecutive year.

Since launching in February 2012, Rapport has gone from strength to strength and achieved significant growth. We have rapidly expanded our client portfolio in London and across the UK and Ireland, as well as launching in the USA.

Our amazing ambassadors who bring to life our core values and vision are testament to our success. We want to make sure that our people have the opportunity to progress and we offer a comprehensive and innovative training programme. Last year we recruited a dedicated business coach to support our managers and leaders in achieving their goals and developing their careers.

Over the past five years, Rapport has built a reputation as a great place to work and it has been a privilege to work with such a brilliant team. As well as being named in the Top 30 Best Places to Work in Hospitality, Rapport has also achieved an outstanding ‘Two Star’ rating with Best Companies, the organisation behind the Sunday Times 100 Best Companies. Rapport’s HR and Training Team recently won the prestigious Catey Award for the way they engage and develop everyone in the company and last week, we were proud to celebrate our people and the outstanding work they do every day through The WOW! Awards.

Rapport supports National Receptionists’ Day 2017

Rapport supports National Receptionists’ Day 2017

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Multi-award winning guest services provider, Rapport is supporting the 2017 National Receptionists’ Day on 10th May, with a range of activities and initiatives.

National Receptionists’ Day first launched in 1991 in the US to celebrate the role of professional receptionists and is now an internationally recognised day to acknowledge and appreciate all the things that this role does for an organisation. The purpose of National Receptionists’ Day is to:

  • Recognise the importance of the receptionist’s role. They are usually the first person a guest or client meets when they visit a company
  • Promote pride and professionalism amongst receptionists for the essential role they hold within an organisation
  • Give receptionists an opportunity to share stories and link up with other colleagues. Each year National Receptionists’ Day grows and is now celebrated on the second Wednesday in May by companies across the globe including the US, Canada, the UK, Australia and New Zealand.

Rapport is proud to be the lead sponsor of National Receptionists’ Day in the UK and the business works with the event founders to help promote this special day across both the hotel and corporate worlds. There is a dedicated website – www.nationalreceptionistsday.com – which highlights a range of interactive elements for teams that want to take part, making it a fun and engaging day for all.

Rapport will be hosting competitions to submit memorable reception moments, a best team photo competition and comic strip , with some great prizes on offer. Managers will be embracing going ‘back to the front’, working as receptionists for the day alongside reception teams across the UK and Ireland.

This year Rapport will be supporting the disability charity Scope, which provides support, information and advice to more than a quarter of a million disabled people and their families every year and raises awareness about disability.  A raffle with fantastic prizes will be launched on National Receptionists’ Day and held throughout May, with all the donations being given to Scope.  A representative from the charity will be presenting at one of Rapport’s client sites to raise awareness about the valuable work they do, and to provide information on how we might best assist guests, clients and/or colleagues who have a disability.

Greg Mace, Managing Director of Rapport said; “National Receptionists’ Day is the perfect way to celebrate the work of dedicated receptionists all over the world and we’re delighted to be leading the way in the UK”.

Rapport supports National Receptionists’ Day 2017
Rapport recognises its exceptional people at the WOW! Awards

Rapport recognises its exceptional people at the WOW! Awards

Rapport recognises its exceptional people at the WOW! Awards 1400 1044 admin

Rapport, Compass Group UK & Ireland’s specialist provider of exceptional guest services, celebrated the achievements and success of all of their WOW! Award winners of the past twelve months, at their annual event on 24th April 2017.

The WOW! Awards is the only independent national award provider that recognises excellent customer service based solely on guests and colleagues’ nominations.  Each month, nominations are read and adjudicated by the independent WOW! Awards team and winners are presented with a framed certificate and a bespoke bottle of Champagne at a bi-monthly event.  Over the past twelve months, individuals and teams at Rapport have been awarded an amazing 140 winning certificates.

The WOW! Awards winners’ annual event was held at Vertigo 42, London’s highest Champagne Bar in the iconic Tower 42, London, and was attended by over 120 people from across Rapport’s UK business, as well as Derek Williams, CEO, The WOW! Awards; Dennis Hogan, Managing Director, Compass Group UK & Ireland; and Greg Mace, Managing Director, Rapport.

Greg Mace commented: “Rapport’s ethos is based on providing an exceptional personalised service. What’s great about The WOW! Awards are that the nominees are put forward by clients, guests and our teams who have witnessed first-hand the high quality services our people deliver. Our Ambassadors bring to life our core values and are testament to the success of Rapport, so it’s always great when we acknowledge the lengths they go to.”

Derek Williams, CEO of The WOW! Awards, commented: “The WOW! Awards give people an independent assessment against the best customer service organisations in the UK, enabling us to shine a spotlight on those who go the extra mile. Rapport’s annual event demonstrates the consistently high level of work that its Ambassadors provide. Outstanding guest services is key to the success of Rapport and these awards acknowledge their achievements based on actual feedback from the people around them.”

Rapport is renowned as a great place to work and was this month again named in the Top 30 Best Places to Work in Hospitality for the fourth consecutive year. The business also claimed a Two Star rating with Best Companies, the organisation behind the Sunday Times 100 Best Companies to Work for. Rapport’s HR and Training Team won the prestigious Catey Award for the way they engage and develop everyone in the company. The WOW! Awards are just another way that the business celebrates its people and the outstanding work that they do.

Rapport recognises its exceptional people at the WOW! Awards
Rapport celebrates five years of outstanding success at its Service Excellence Awards

Rapport celebrates five years of outstanding success at its Service Excellence Awards

Rapport celebrates five years of outstanding success at its Service Excellence Awards 1500 752 admin

Rapport, Compass Group UK & Ireland’s specialist provider of exceptional guest services, has celebrated its fifth anniversary, which was marked by recognising its very best ambassadors at the annual Rapport Service Excellence Awards, on 10th February 2017.

Rapport is renowned as a great place to work and in 2016 was named in the Top 30 Best Places to Work in Hospitality for the third consecutive year, as well as a Two Star rating with Best Companies, the organisation behind the Sunday Times 100 Best Companies to Work for. Rapport’s HR and Training Team also recently won the prestigious Catey Award for the way they engage and develop everyone in the company.

Since launching in February 2012, Rapport has gone from strength to strength, rapidly expanding its London-based client portfolio to major cities across the UK and further, with the launch of Rapport in New York and Dublin. The past year has seen Rapport achieve significant growth, with an impressive list of new business clients.

Rapport’s 2017 Service Excellence Awards is a reflection of the importance Rapport places on its brilliant ambassadors and their outstanding achievements. Attended by over 300 people, the ceremony celebrated winners across categories which reflected Rapport’s core brand values including; Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together. Awards recognising Leadership, Client Feedback and the Best Newcomer were also presented during the evening. Markus Seinsche, the Leadership Award winner, commented: “Rapport is an amazing company to be part of and to be acknowledged at our Service Excellence Awards is a great achievement. I’m very proud to be involved in something so special.”

Greg Mace, Managing Director of Rapport, said: “To be celebrating our fifth anniversary amongst so many colleagues, clients and friends is very special. We’ve had a fantastic five years and I’m exceptionally proud of what we’ve achieved as a team. Our ambassadors bring to life our core values and are a testament to the success of our business so I’m delighted to be able to share this memorable evening with them. The standard of entries was incredibly high and all of the shortlisted nominees and winners should be proud of their achievements. Many congratulations to you all.”

Rapport celebrates five years of outstanding success at its Service Excellence Awards
Rapport awarded two stars Best Companies to work for

Rapport awarded two stars Best Companies to work for

Rapport awarded two stars Best Companies to work for 1800 1052 admin

Rapport awarded two stars Best Companies to work for

Rapport has been recognised as an employer of choice having achieved a prestigious two star rating from Best Companies. This latest achievement follows a hugely successful year for Rapport. The business is continuing to flourish with a string of new contract wins in 2016 and so far in 2017, with more in the pipeline.

The two star recognition from Best Companies is highly sought after and has been achieved following a comprehensive survey which looks at satisfaction and engagement, including factors such as personal growth, management, opportunities and wellbeing.

Greg Mace, Managing Director, Rapport said: “Celebrating our amazing Rapport ambassadors is really important to us. We work hard to ensure our people are engaged in the business and live and breathe our core values, so it’s fantastic to have achieved both a Best Companies two star accreditation and a great position in the Top 30 Best Places to Work in Hospitality index.”

“At the heart of Rapport is our truly exceptional people who go the extra mile to deliver brilliant services to our guests. Our ambassadors feel proud to be part of our outstanding team and I believe this is what sets us apart and makes Rapport such a successful business.”

Compass Group UK & Ireland celebrate exceptional colleagues at annual Be A Star Awards 2016

Compass Group UK & Ireland celebrate exceptional colleagues at annual Be A Star Awards

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Compass Group UK & Ireland, the UK’s largest food and support services firm, recognised the outstanding talent and services of its employees at its annual Be A Star Awards.

The annual event was held on Thursday November 17, at the Natural History Museum in London and celebrated colleagues who have gone the extra mile to deliver an exceptional service to clients and customers.

As an employer of 60,000 people, being shortlisted for a Be A Star Award is quite an achievement. Throughout the year, colleagues and clients are able to nominate those who they believe have gone above and beyond and shortlisted candidates are then entered into a final judging process before the winners are announced.

Out of 200 shortlisted nominees, nine winners were announced during the evening across seven categories which reflect the key values of the business, including: Responsibility, Teamwork, Passion, Can-do, Integrity, Health & Safety and Compass Group UK & Ireland’s framework to deliver operational excellence across its sites – ROAR.

Fiona Ryland, HR Director at Compass Group UK & Ireland, said: “Be A Star is one of my favourite events of the year. Our winners are truly inspirational and this awards ceremony is such a great opportunity to celebrate our people and thank them for all that they do.

“As a business that operates across a number of different sectors, whether it be security, catering or front of house, it is essential that we always aim to deliver the best service to our clients and customers. This event reflects the dedication that our colleagues put into their work on a daily basis and I would like to congratulate every person who was shortlisted.”

Compass Group UK & Ireland celebrate exceptional colleagues at annual Be A Star Awards 2016

Rosemary Boulter who picked up the Teamwork award on behalf of her colleagues at Lagan College, said: “We’re so happy we have won this award this evening. Our boss put us forward for it and we are so pleased to take this home for all the team.”

Rapport wins HR Team of the Year award at the Foodservice Cateys!

Rapport wins HR Team of the Year award at the Foodservice Cateys!

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Well done to our HR team who won an award at the prestigious Foodservice Cateys.

The Foodservice Cateys are a major landmark in our foodservice calendar and it’s fantastic to be a winner in this category. The award ceremony was held at the Park Plaza Westminster Bridge Hotel in London on Friday, October 14.

Our UK & Ireland Managing Director, Dennis Hogan said: “Congratulations to all the winners at the Foodservice Cateys. We are delighted to have won four awards, reflecting our commitment to deliver excellent service and experiences to our clients and customers across our business.

“It’s also great to see the talent of our people recognised in the HR and chef of the year categories. We are so proud of all those who have been shortlisted. 2016 has been great year for us, we have continually looked at how we can innovate, bring value to our clients, as well as support our employees in their development.”

Greg Mace, our Managing Director of Rapport, said: “We are delighted to have won the HR award. At the heart of Rapport is our truly exceptional people who go the extra mile to deliver a really personal and intuitive service for our clients and guests. That’s why we not only invest in our people’s training and development, but also recognise and celebrate their achievements throughout the year. Every member of our team brings a unique contribution to the business which together gives Rapport a really innovative approach to how we recruit, engage, train, develop and retain our team members.”

Rapport wins HR Team of the Year award at the Foodservice Cateys!