The annual Catey awards, organised by the Caterer and Hotelkeeper Magazine, considered the ‘Oscars’ of the hospitality industry, took place on Friday 12th October 2018 at the Park Plaza, London, and celebrates the individuals, teams and businesses shaping our industry.
We are delighted to have won the ‘Front of House Team of the Year’ for a private site at the Cateys 2018, showcasing our team at Omnicom in London. As a specialist provider of exceptional guest services, we manage the reception, meeting room services and helpdesk across two busy buildings and home to over 3,800 employees.
Read why the judges were so impressed with our entry and how the caterer reported the win.
Our client, Paul Tilley, Senior Facilities Manager at Omnicom Europe, joined us at the ceremony to pick up the award, and afterwards said, “I am very proud of my Rapport team, as they thoroughly deserve this recognition. Each of them is professional, has high energy and perfectly represents the Omnicom ‘vibe’ to our clients, guests and employees. Knowing they’re always in perfect control means I never worry about anything and can concentrate on other priorities”.
Neringa Samoskaite, Assistant Guest Services Manager for Rapport at Omnicom was understandably rather excited when we caught up with her and she added, “I am incredibly proud right now, as I know how much planning, training and communication it all takes to provide a unique guest experience. Great work, great team and great friends”!
Greg Mace, Managing Director of Rapport Guest Services, was also at the Park Plaza on Friday and commented: “Rapport’s ethos is based on providing an exceptional, personalised service. Our Ambassadors bring to life our core values and are testament to the success of Rapport. It’s always great when they get this wider recognition for the lengths they go to and we’re very proud of them.”
Rapport celebrated the achievements and success of all of its WOW! Award winners over the past twelve months at a special annual event held on Monday, 23rd April 2018.
The WOW! Awards is the only independent national award provider that recognises excellent customer service based solely on guests’ and colleagues’ nominations.
Each month, nominations are read and adjudicated by the independent WOW! Awards team and winners are presented with a framed certificate and a bottle of champagne at a bi-monthly event. Over the past twelve months, individuals and teams at Rapport have won an amazing 146 WOW! Awards.
The WOW! Awards winners’ annual event was hosted at one of Rapport’s client sites in the City of London with over 140 people from across Rapport’s UK business attending, including Derek Williams, CEO, The WOW! Awards and Greg Mace, Managing Director, Rapport.
Greg commented “Rapport’s ethos is based on providing an exceptional personalised service. What’s great about The WOW! Awards is that the nominees are put forward by clients, guests and our teams who have witnessed first-hand the high quality services our people deliver. Our Ambassadors bring to life our core values and are testament to the success of Rapport, so it’s always great when we acknowledge the lengths they go to.”
Derek Williams commented: “The WOW! Awards give people an independent assessment against the best customer service organisations in the UK, enabling us to shine a spotlight on those who go the extra mile. Rapport’s annual event demonstrates the consistently high level of work that its Ambassadors provide. Outstanding guest services is key to the success of Rapport and these awards acknowledge their achievements.”
The stories and pictures relating to the WOW! Award winners were displayed around the room so that all the Rapport ambassadors attending could highlight their story to their clients and read about the achievements of their peers. Attendees were also given the opportunity to vote on their favourite WOW! Award from 12 shortlisted winning stories and one overall winner was selected by the attendees. This year’s winner was Elena Horatau, a Receptionist at BMO, who won dinner for two at Jason Atherton’s Michelin starred City Social restaurant.
The winners also had great fun locating their own face on a special ‘Where’s Wowie’ interactive wall which had been created specifically for this celebration.
A map of London on the interactive wall which depicted all the WOW! Award winners
Pictured left to right; Greg, Mace, MD Rapport
Pictured left to right; Elena Horatau Derek Williams, CEO, The WOW! Awards
Following recognition at Rapport’s Excellence Awards for his charity work, we are delighted to announce that Cesar Mendez, one of our Rapport Ambassadors at our HSBC account and a great charity volunteer, has been named the winner of the HSBC ‘Global Champion of the Year’ Award in recognition of his contributions to the HSBC Water Programme.
The HSBC Water Programme is an eight-year $150 million global programme, which aims to protect water sources and the ecosystems that they support, inform and educate communities in need, and enable people to prosper across the world.
Cesar’s achievement was announced during the HSBC Water Programme 2018 Awards Ceremony. This award is in recognition of the inspiration Cesar provides his colleagues in terms of volunteering and fundraising.
As the award winner, Cesar will be going to India with HSBC colleagues to visit some of the places that are being supported by Water Aid, a charity Cesar has supported on several occasions before.
This is another fantastic accolade for Cesar as he champions volunteering and charity work in both HSBC and Rapport.
Next stop for Cesar is 7 marathons on 7 continents. Follow his journey and support him HERE.
It is a special day to recognise and appreciate all the duties that telephonists (and other call services professionals) do for an organisation.
March 10th is the anniversary of the very first telephone call made by Alexander Graham Bell in 1876, and this year we marked the event on Friday, 9th March and Saturday, 10th March.
Each of our Call Services team members received a gift and our team in Leeds attended Deaf Awareness training, specifically designed for dealing with guests with hearing difficulties over the telephone. On the Saturday we also hosted a special Switchboard training session with our team at Bank of America Merrill Lynch.
We are always impressed by the wonderful initiatives that take place in our business during the day, as well as the fantastic entries to the national competitions hosted.
As part of our drive for National Telephonists’ Day, Rapport continues to support the charity Action on Hearing Loss, the Royal National Institute helping people confronting deafness, tinnitus and hearing loss to live the life they choose.
Our team at Arthur J Gallagher celebrating NTD
Natalie O’Dalaigh, Rapport’s Training and Engagement Manager commented:
“our fifth National Telephonists’ Day event was a great success and it was fantastic to see our teams get involved with innovative on site activities and the bespoke training delivered in conjunction with the event. The Deaf Awareness for Call Services course run by our charity partners Action on Hearing Loss was very well received by the teams, who said it gave them confidence in dealing with callers with particular needs. I was delighted to welcome the whole of the Camberley team for an interactive full day telephone training workshop on Saturday, 10th March, who enjoyed and benefitted from the practical group working activities”
Pictured above are our fantastic Call Services Team from Bank of America Merrill Lynch
On Friday, 9th February, Rapport held its sixth annual ‘Excellence Awards’ where ambassadors who have demonstrated excellence within our business were recognised. Rapport’s sixth Birthday was also celebrated during the evening.
Just under 400 Ambassadors, clients and associates attended the event which this year, for the first time, was hosted at Willis Towers Watson in their fantastic auditorium.
All attendees joined for a reception before sitting down to enjoy the ceremony. During the evening we also enjoyed updates from our Rapport operations in the USA, Hong Kong and Ireland. We also had the privilege of having Pepper the robot join Greg Mace, Managing Director, on stage to present one of the awards.
Ines Weifenbach, Account Manager at Accenture and winner of a Leadership Award said “Rapport is an outstanding company to be part of and always focusing on their people and engagement.
Being recognised at the Excellence Awards made me feel incredibly proud to be part of Rapport’s ongoing success story.
Being shortlisted alone would have been a major surprise for me as I am surrounded by so many inspirational managers, the feeling of actually winning is still unfathomable. Winning was a great feeling, however the reaction on my clients’ and team’s faces was absolutely priceless and made the experience unforgettable. The relationship I have built over the past years with them has been incredible and for that, I will wear my Rapport Pin with pride every day as recognition of my team’s successes over the past years.
I feel extremely proud that I am seen in this light and it makes all the hard work worthwhile for me and my team as a whole.”
The awards reflect the importance Rapport places on its brilliant ambassadors and their outstanding achievements. The award categories relate to Rapport’s core brand values which are; Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together. Awards recognising Leadership, Best Client Feedback and the Best Newcomer were also presented to conclude a full breadth of winners and accolades.
In total we recognised 14 of our Ambassadors for their outstanding achievements and contributions. We also recognised 3 teams who have achieved great things throughout 2017.
Pictured left to right; Greg Mace, MD, Rapport, Ines Weifenbach, Leadership Award Winner, Philip Dearden, Business Director, Rapport
Gary Acheson, Rapport’s Head of HR & Learning said “As Rapport’s business continues to grow, the awards become even more important as an opportunity to recognise the excellence we witness in our day to day business. This shone through from the outstanding award entries, the stories that we received about individuals and teams, and the presentations created by the team nominees for the Stronger Together category. It really made us feel proud to work with so many fantastic people who are leading service champions. It might sound cliché, yet the Excellence Awards bring together the best of our Rapport family in a single event, leaving us all even more inspired to raise the service bar another notch higher.”
Congratulations to all the well deserved winners.