Awards

Our Learning & Development team win big at the Cateys!

Our Learning & Development team win big at the Cateys! 4948 3299 Sam Smith

We are absolutely delighted and elated to share that Rapport Guest Services was awarded the People and Training award at the Food Service Catey Awards 2021.

Thank you to our Learning & Development team and to all our People team for your dedication and commitment to our Rapport ambassadors over these last 12 months and beyond. This has certainly been a challenging time for everyone in our industry, but this award is a reflection of your resilience and commitment.

The Food Services Cateys is considered the Oscars of the hospitality industry and made a huge in-person come back in October 2021.

On Friday 8th October, shortlisted nominees for the renowned food service industry awards attended The Park Plaza Westminster Bridge for a glamourous evening. After a challenging 18 months in the hospitality industry, the organisers went all out on this event with amazing food, drinks, and atmosphere to make up for lost time together.

Rapport was nominated for two categories this year: our Learning & Development team for the People and Training Award; and one of our reception teams for Front of House Team of the Year. Rapport, Restaurant Associates and other Compass Group UK&I organisations brought the total number of Compass nominations this year to 20!

  • Rapport’s Learning & Development team for People & Training
  • Rapport’s reception team for Front of House team of the Year
  • Restaurant Associates UK for Business and Industry Caterer of the Year
  • Luxey Dayanandan from Restauant Associates for Healthy Eating Champion
  • Stephanie Robertson from Restaurant Associates for the People and Training Award
  • Claire Thomas from Compass Group UK & Ireland for General Manager of the Year
  • ESS for Best Use of Technology Award
  • Graham Singer from ESS for Chef of the Year
  • Aga Bernaciak from ESS for Trainee Chef of the Year
  • Rida Diab from Signature Dining for Chef Manager of the Year
  • Signature Dining for Healthcare Caterer of the Year
  • Eurest for Chef of the Year
  • Eurest for CSER Award
  • Claire Thomas from Eurest for General Manager of the Year
  • Liz Forte from Eurest for Healthy Eating Champion
  • Andrew Finn from Eurest for Regional Manager of the Year
  • Sarah Bartolo from Eurest for Rising Star
  • Pete Champain from Eurest for Sales Person of the Year
  • Kevin Johnson from Chartwells for Chef of the Year
  • Wayne Corbett from Compass Group UK&I for Chef Manager of the Year

 

 

On the night, Compass won several awards including Aga Bernaciak from Eurest for Trainee Chef of the year, Liz Forte from Eurest for Health Eating Champion, and Wayne Corbett for Chef Manager of the Year.

 

 

 

 

“A huge congratulations to the L&D and People Team for being recognised in the People and Training award category at The Caterer’s 2021 Foodservice Cateys. This award is so very well-deserved and a direct result of your unwavering focus, drive, creativity and dedication.”

Dirk Talsma, Rapport’s Managing Director

Rapport secures number 1, 2 and 3 spots at Best Companies Live

Rapport secures number 1, 2 and 3 spots at Best Companies Live 3859 2200 Sam Smith

Rapport has been recognised as number two in the top 100 list of the UK’s Best Large Companies to Work for 2021!

Rapport also secured the top spot in this year’s Business Services 20 Best Companies to Work For list!

 

Rapport had a momentous day at the virtual Best Companies Live engagement event, taking home three incredible accolades.

Rapport has been recognised as number two in the top 100 list of the UK’s Best Large Companies to Work for 2021. To make the list at all is an incredible achievement on its own, but to make the number two spot is an amazing acknowledgement of all the hard work and dedication from our teams and Ambassadors that make our company so special. Rapport also received a three star accreditation which represents ‘world class’ levels of workplace engagement; an improvement from an outstanding two star accreditation in the previous year and the 45th spot in the Top 100 list.

Rapport also took home the number three spot for Best Large Companies in London, and number one for Business Services 20 Best Companies to Work For list 2021. We have been working harder than ever over the last 12 months to focus on the wellbeing of all our teams, and fostering our culture of inclusion and company value of #StrongerTogether

A huge focus for us this past year has been to offer an abundance of ways in which our Ambassadors can get engaged and be part of this incredible community we have created. Rapport is a safe place where Ambassadors can bring their whole selves to work.

Best Companies Live, dubbed the world’s largest engagement event, was a free online event that saw the Best Companies lists revealed, as well as conversations around best practise, engagement, and the future of the workplace. The day was hosted by TV and sports presenter, Dan Walker, who opened the day.

The head office team organised a huge conference room so that everyone present could safely get together to watch the live countdowns. The team was especially thrilled to be celebrating these incredible achievements together as some of them had not seen each other in person over the last 12 months. It was a delightful day of celebrations and in-person reunions, where the team could properly celebrate their hard work and dedication to inclusion and engagement at Rapport.

 

 

 

15 Years in the making!!!

So proud of our whole team and grateful for all their hard work over the last year. Thank you Best Companies for this incredible recognition. Achieving position number 2 on the UK’s Best 100 large Companies to work for 2021 is just amazing.

Greg Mace, Founder and Managing Director of Rapport

 

 

 

 

Delighted, humbled and so very proud of the Rapport Guest Services team!

The recognition is a true reflection of the hard work and our continued focus on employee wellbeing and engagement throughout a very challenging year.

Dirk Talsma, Director of Strategy and Business Operations

Greg Mace, Founder, and Emily Abbam, Diversity & Inclusion Business Partner, being interviewed by Dan Walker on Rapport’s number 1 spot in their business sector.

Rapport is one the Top 30 Best Places to Work in Hospitality 2021!

Rapport is one the Top 30 Best Places to Work in Hospitality 2021! 1747 1240 Sam Smith

Rapport is one of Top 30 Best Places to Work in Hospitality 2021!

We were delighted to learn on Tuesday 18th May, that Rapport has been recognised as one of the ‘Top 30 Best Places to Work in Hospitality’, the sixth time we have been recognised in this prestigious annual list.

 

The list was unveiled by The Caterer and PurpleCubed at the People Summit, held virtually this year.

The Top 30 list was created seven years ago by The Caterer and Purple Cubed to showcase best practise in hospitality companies. The list is formed by the companies own employees, who answer carefully crafted questions that will best reflect their working environment over the last twelve months. This year, there was also a focus on the pandemic and how well companies responded to the challenges and restrictions.

The average overall score for all companies who took part in Best Place to Work in Hospitality, was 93%. The standard was particularly high this year, so making it into the Top 30 was especially difficult with such strong competition.

Jane Sunley from Purple Cubed presenting the results from the survey

Jane Sunley, – Purple Cubed’s founder and chief executive.

“This year’s Best Places to Work in Hospitality survey had a new, simpler, post-pandemic format and we were surprised and delighted to see record entries. The competition was tough, and standards extremely high, with an overall average score of 93%.”

Lisa Jenkins from The Caterer presenting Top 30 Best Places to Work in Hospitality.

Greg Mace – Rapport Founder and Managing Director

“Being recognised after a challenging year is a tribute to the hard work that our teams put into making Rapport such an inclusive company where employee engagement is a top priority. We’d like to send a huge thank you to all our Rapport Ambassadors for their part in making our company so special.”

Rapport Awarded ‘World Class’ 3 Star Status from Best Companies

Rapport Awarded ‘World Class’ 3 Star Status from Best Companies 1200 628 Sam Smith

Rapport has received an outstanding three-star accreditation from Best Companies, the company behind the Sunday Times Top 100 Companies to work for lists. The three-star accreditation is the highest standard of workplace engagement and is only given to companies who truly excel.

Rapport received an engagement score of over 800 which meant that we qualified for the highest accolade, which reflects ‘World Class’ levels of workplace engagement.

Previously, Rapport was awarded the second highest, two-star, accreditation which was an amazing achievement in of itself. Our hard work and dedication throughout this year has pushed us to the next level.

This year has been a challenging time for so many industries and individuals with a lot of uncertainty, including the pandemic and lockdowns. It would be easy to keep our heads down, but we know that it is increasingly important during these challenging times to celebrate the businesses and people that are making a difference.

The Best Companies list is the annual ranking of Britain’s most engaged and motivated workforces. Now in its 21st year, it is a very highly anticipated event in the business calendar. The lists and accreditations from Best Companies are widely acknowledged as the most extensive and comprehensive in the country due to the methods of data-gathering and analysis that is used.

Best Companies commented:

“Rapport’s leadership team worked throughout the pandemic to ensure employees felt supported, updated and engaged. They endeavoured to give as much information, clarity and certainty as possible to help expedite the curve of change.

Rapport then designed and introduced Return to Work courses to provide front line staff with certainty and confidence. The sessions address safety and resilience in fast changing environments. Some of the topic areas included how to complete risk assessments, refreshers of the business excellence programme, core values and culture.”

“15 Years in the making…….!!!

It was back in 2005 that I first engaged with Jonathan Austin at Best Companies and was inspired by how a structured and well thought out plan for Employee Engagement could help to create a company that our employees would love to be part of. In 2007 back when I was running Portico, we achieved the first step on the ladder with a ‘Ones to Watch’ award. With hard work and guidance from the Best Companies Team we achieved a 1 Star rating by 2010.

When we launched Rapport Guest Services back in 2012, the Best Companies approach was once again at the heart of our strategic plans and in 2014 we were thrilled to achieve a 1 star rating which by 2017 we had enhanced to 2 Stars. In 2020 as well as 2 stars, we earned a place on the prestigious Sunday Times 100 Best Companies to Work For list.

Today, we are incredibly proud and excited to share that Rapport has been recognised with Best Companies ultimate recognition – 3 Stars for the 2021 Best Companies list.

Thank you to everyone at Rapport for all the amazing things that you do every day to create a unique culture, and for your support on this journey over the last 15 years.”

Greg Mace, Founder and Managing Director

Official Acorn Awards Ceremony – Congratulations Abbie Livesey

Official Acorn Awards Ceremony – Congratulations Abbie Livesey 717 1024 Sam Smith

The awards ceremony for The Caterer’s 2020 Acorn Awards has taken place and Abbie Livesey, our Front of House Contract Manager at Broadgate, has officially received recognition for being one of the industry’s brightest stars under 30.

As a leader, Abbie strives to create a sense of family, and in turn deliver the highest possible standards for clients. Aided by her accreditation as a mental health first aider, she actively tries to break any stigma around the subject of mental health. Her results speak for themselves, achieving extremely high staff retention levels, excellent client satisfaction, plus dedication to developing and progressing her team. As a result of her work, in 2019 Abbie and her team were awarded Front of House Team of the Year at the Food Service Cateys.

The official awards ceremony for the Caterer’s Acorn Awards, more affectionally known as 30 under 30, took place on Wednesday 18 November.

This prestigious award recognises the 30 brightest prospects under 30 years old, in the hospitality industry. Winners represent every sector and are nominated by their peers for making an impactful impression. This year the event was held virtually and presented by The Caterer‘s managing editor Lisa Jenkins, CH&Co’s chief operating officer Allister Richards and Rachel Webster, business development director EMEA at WSET.

There were about 80 people in attendance at this virtual awards ceremony, who all came to see the 30 under 30 stars officially announced. When Abbie’s name was called, they spoke about all her achievements as a leader supporting 38 staff across 15 buildings, in the largest pedestrianised neighbourhood in central London.

“It was incredible to listen to the citations for each of the 29 other Acorn Awards winners and I feel honoured to have been recognised alongside them as one of the ‘Top 30 under 30’ in Hospitality. Congratulations to you all, I am sure we all agree this is a definite highlight in our careers so far!”

 

Abbie said about Ruta Krolyte, Stephanie Crudgington, and Founder and Managing Director, Greg Mace:

“I wouldn’t be the manager I am today if it wasn’t for the inspiring leaders I have had the pleasure of working with during the 7 years I have been in the hospitality industry”

 

The 2020 awards ceremony was originally due to be held at the South Lodge Hotel in West Sussex. The general manager, David Connell, attended the virtual ceremony and invited all the winners to join him for alumni drinks in 2021. He also announced that he would be running a social media competition for the winners, where whoever posts the most creative picture of their Acorn trophy would win an overnight stay at the award-winning hotel and spa.

Congratulations Natasha Whitehurst – Global Diversity List 2020

Congratulations Natasha Whitehurst – Global Diversity List 2020 1069 559 Sam Smith

We are thrilled to announce that our own Head of HR, Natasha Whitehurst, has been selected as one of the Top 10 HR Champions for the The Global Diversity List 2020!

“This is not just about me, this is for our whole head office team who I get to work with day-to-day, who listen to ideas, champion inclusivity and embrace change. Also our front-line employees in Rapport Guest Services who are leading projects, inspiring us all and demonstrating what it truly means to have an inclusive culture.”

 

Greg Mace, Founder and MD added

“This is fantastic recognition for the work Natasha has done to position Rapport at the forefront of best practice from a diversity and inclusion perspective”

This is truly testament to Natasha’s hard work and dedication to Diversity and Inclusion at Rapport.

Making it onto the Global Diversity List 2020 is a very prestigious achievement. The List is the definitive register of those trailblazing individuals and organisations who demonstrate an unswerving commitment to the values of equality, diversity and inclusion. Appearing on the List is the ultimate accreditation, and a well-deserved recognition for Natasha who works so hard to ensure that Rapport is a fair and empowering workplace for all.

Natasha said about winning the award:

“To be nominated for the Global Diversity List was one thing but to have been included on the list as one of ten global HR Diversity Champion is something else entirely.  Congratulations to everyone else on this list, I feel incredibly honoured to have been named alongside you.”

Congratulations to Abbie Livesey, our Acorn Award winner!

Congratulations to Abbie Livesey, our Acorn Award winner! 778 581 Craig

The winners of The Caterer’s 2020 Acorn Awards have now been revealed and we are delighted that Abbie Livesey, our Front of House Contract Manager at Broadgate has been listed for a prestigious award.

The Acorn Awards are known as the ‘30 under 30’ and recognise the 30 brightest prospects under 30 years old, in the hospitality industry. Winners represent every sector and are nominated by their peers for making an impression.

Abbie leads a team of 38 Rapport Ambassadors who collectively look after the Reception Services in 15 busy, multi-tenanted buildings on the largest pedestrianised neighbourhood in central London. She started her career working as a Receptionist in a city building and has quickly worked her way up to her current position. 

As a leader, Abbie strives to create a sense of family, and in turn deliver the highest possible standards for clients – A true Rapport leader. Her results speak for themselves, achieving extremely high staff retention levels, excellent client satisfaction, plus dedication to developing and progressing her team. As a result of her work, in 2019 Abbie and her team were awarded Front of House Team of the Year at the Food Service Cateys.

In addition to her day job, Abbie also works closely with several industry organisations including the East London Business Alliance (ELBA), which helps build the connection between business and the community. She is also one of the founding members of the Women in Leadership network, Empower. Plus, most recently she championed and raised over £5,000 for the charity LandAid. 

Abbie will collect her award alongside the other winners at a ceremony held later this year and said:

“I’m thrilled to be named as an Acorn Awards winner, because I’m genuinely passionate about the work I do and supporting the people I work with. I continually strive to push forward my career, making conscious decisions to ensure each new opportunity will help me to learn new skills and challenge me.”

Congratulations to our two finalists in the Corporate Receptionist of the Year Awards

Congratulations to our two finalists in the Corporate Receptionist of the Year Awards 1523 938 Sam Smith

The second annual Corporate Receptionist of The Year Award finalists were announced on International Receptionists’ Day, 8th May. The only award that recognises and celebrates the exceptional front of house receptionists working in the corporate sector.

This year we are so proud to announce that we have two finalists who have been selected by the esteemed judges. Reiss Gordon-Henry and Karina Zseleznik were both shortlisted after a rigorous two stage selection process by a judging panel of experienced leaders from the front of house sector.

Paula McMinn, Customer Service Facilitator and Programme Lead at the Dorchester Collection Academy, is once again overseeing the judging panel. She has previously won the UK Hotel Receptionist of the Year competition in 2015 and is also a former winner of the International Receptionist of The Year award. Paula will be joined on the judging panel this year by an experienced team of senior executives who all have significant experience in the corporate sector.

Reiss Gordon-Henry

Karina Zseleznik

Reiss said after he found out that he was shortlisted:

 “Wow, I feel honoured to be shortlisted for the Corporate Receptionist of the Year 2020! Thank you, I’m happy to be flying the flag for Rapport Guest Services along with Karina!”

We are so proud of Reiss and Karina for being 2 of the 10 finalists in this year’s Corporate Receptionist of the Year competition! So well deserved! We are all cheering for you both!

And thank you to all the sponsors –

Admiral RecruitmentCondecoMoneypennyVpodsolutions Ltd

Rapport recognised as one of The Sunday Times 100 Best Companies to Work For 2020

Rapport recognised as one of The Sunday Times 100 Best Companies to Work For 2020 600 450 Craig

On February 20th, Rapport was recognised as one of the Best Companies to work for in the UK 2020.

The prestigious Sunday Times 100 Best Companies to Work For 2020 was unveiled at a brilliant awards ceremony in London, and we are very proud to share that Rapport came in at number 45.

Achieving this award is a testament to the huge focus on our people and the culture of empowerment we have created. Our learning and development initiatives and programmes have been instrumental in securing this accreditation.

Commenting on the recognition, Greg Mace, Founder and Managing Director of Rapport said:

“We are delighted to be recognised in the Sunday Times 100 Best Companies to Work For list. This achievement is a tribute to the fantastic work, passion and dedication of every one of our team. Our people are at the heart of our business and this recognition is all about celebrating their efforts.”

The awards are based on a number of criteria, recognising an organisation’s approach to factors such as employee engagement, work-life balance, and training and development. Rapport also received a two-star accreditation from the organisation ‘Best Companies’ which is the second highest accreditation that can be achieved and represents organisations striving for and achieving outstanding results. This can only be made possible through an ‘outstanding’ commitment to workplace engagement. 

Robin Mills, Managing Director of Compass Group UK & Ireland said:

I want to congratulate every one of the Rapport team for their inclusion in the Sunday Times 100 Best Companies to Work For 2020.

This recognition is well deserved as I know how dedicated and passionate our Rapport colleagues are and they really do go the extra mile for our clients and their guests. We are really proud to have Rapport as part of the Compass family”.

Rapport ‘Oscars’ night of celebration the best ever

Rapport ‘Oscars’ night of celebration the best ever 1730 975 Sam Smith

The Rapport Excellence awards is our version of the ‘Oscars’, where ambassadors who have demonstrated excellence within our business receive recognition.

Preparations for the event begin months in advance, where the night is meticulously planned out and nominations are made. Managers and team leaders spend hours preparing nominations and putting together the most inspiring stories of the year to see who will win a coveted Rapport Excellence Award. The event is an opportunity to recognise those Rapport Ambassadors who consistently deliver remarkable service and represent our brand values.

Held each February, it was yet again another fabulous night at the spectacular Queen Elizabeth II Conference Centre, attended by over 700 Rapport ambassadors and our clients. All were treated to a first-class experience, starting with a reception filled with exceptional food and drinks.

The official awards opened with a mesmerising acrobatic light performance, but the night did not peak there. Guest speakers, a New York trip prize draw for one of our lucky team, and the announcements of the winners, kept the audience captivated, but what made the night really special was the performance from our very own Rapport choir.

The choir had secretly been rehearsing for weeks to prepare for their biggest performance to date. These Ambassadors proudly walked onto the big stage in front of their peers, dressed to the nines, and performed This Is Me from The Greatest Showman.

This song was met by so much enthusiasm and applause, you would have though you were at an Ed Sheeran concert. Just when you though the night couldn’t get any bigger, the choir surprised the Audience with Spice Up Your Life by The Spice Girls. Every person in the room got to their feet and danced, leaving everyone feeling completely elated.

The awards reflect the importance Rapport places on its brilliant ambassadors and their outstanding achievements. The award categories relate to Rapport’s core brand values which are; Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together. Awards recognising Leadership, Best Client Feedback, the Rapport Heart Award and the Best Newcomer were also presented to a group of worthy winners.