Our Learning & Development team win big at the Cateys!

Our Learning & Development team win big at the Cateys! 4948 3299 Sam Smith

We are absolutely delighted and elated to share that Rapport Guest Services was awarded the People and Training award at the Food Service Catey Awards 2021.

Thank you to our Learning & Development team and to all our People team for your dedication and commitment to our Rapport ambassadors over these last 12 months and beyond. This has certainly been a challenging time for everyone in our industry, but this award is a reflection of your resilience and commitment.

The Food Services Cateys is considered the Oscars of the hospitality industry and made a huge in-person come back in October 2021.

On Friday 8th October, shortlisted nominees for the renowned food service industry awards attended The Park Plaza Westminster Bridge for a glamourous evening. After a challenging 18 months in the hospitality industry, the organisers went all out on this event with amazing food, drinks, and atmosphere to make up for lost time together.

Rapport was nominated for two categories this year: our Learning & Development team for the People and Training Award; and one of our reception teams for Front of House Team of the Year. Rapport, Restaurant Associates and other Compass Group UK&I organisations brought the total number of Compass nominations this year to 20!

  • Rapport’s Learning & Development team for People & Training
  • Rapport’s reception team for Front of House team of the Year
  • Restaurant Associates UK for Business and Industry Caterer of the Year
  • Luxey Dayanandan from Restauant Associates for Healthy Eating Champion
  • Stephanie Robertson from Restaurant Associates for the People and Training Award
  • Claire Thomas from Compass Group UK & Ireland for General Manager of the Year
  • ESS for Best Use of Technology Award
  • Graham Singer from ESS for Chef of the Year
  • Aga Bernaciak from ESS for Trainee Chef of the Year
  • Rida Diab from Signature Dining for Chef Manager of the Year
  • Signature Dining for Healthcare Caterer of the Year
  • Eurest for Chef of the Year
  • Eurest for CSER Award
  • Claire Thomas from Eurest for General Manager of the Year
  • Liz Forte from Eurest for Healthy Eating Champion
  • Andrew Finn from Eurest for Regional Manager of the Year
  • Sarah Bartolo from Eurest for Rising Star
  • Pete Champain from Eurest for Sales Person of the Year
  • Kevin Johnson from Chartwells for Chef of the Year
  • Wayne Corbett from Compass Group UK&I for Chef Manager of the Year



On the night, Compass won several awards including Aga Bernaciak from Eurest for Trainee Chef of the year, Liz Forte from Eurest for Health Eating Champion, and Wayne Corbett for Chef Manager of the Year.





“A huge congratulations to the L&D and People Team for being recognised in the People and Training award category at The Caterer’s 2021 Foodservice Cateys. This award is so very well-deserved and a direct result of your unwavering focus, drive, creativity and dedication.”

Dirk Talsma, Rapport’s Managing Director

Rapport Ambassador’s ‘Lead The Way’ in 2021

Rapport Ambassador’s ‘Lead The Way’ in 2021 2000 1500 Sam Smith

Every year the Lead The Way participants seems to get even better, and this year was no exception.

What is Lead The Way?

Lead The Way was launched in 2016 as a bespoke development programme for our supervisors and team leaders. It is designed to develop their skills and includes helpful tools that can be embedded immediately into their role as a leader to enhance their own and their team’s performance.

We created this bespoke programme to help our Ambassadors become inspirational leaders of the future. The course is designed to develop the distinct competencies, skills and behaviours required for leaders within the Rapport business but which can be applied in any leadership or management position.

The programme content is perfectly aligned with Rapport’s vision, values and team objectives. We know that developing skills that truly engage and inspire our teams, enhances their performance and ensures that our clients receive the highest standards of service.


Sandra, a Lead The Way graduate said:

“My biggest challenge was to find my courage by stepping out of my comfort zone and do public speaking.”

Sandra learnt to believe in herself and was promoted along the way to a senior position!

What did our Lead The Way cohort get up to…

The participants embarked on their journey in March and spent five months learning together, sharing, recommending, connecting, and supporting each other. This time, the course modules were delivered virtually. Each course module is closely aligned to every individuals’ Key Performance Indicators (KPIs), their goals and our clients’ contractual expectations. Effective leadership requires a broad range of skills, all of which are covered in the bespoke course with different activities and challenges.

The participants work on modules around active listening and communication skills, to relationship building and the art of influencing. Public speaking and how to create a positive working environment all lead to the final module, ‘Steps to Success’.

The Learning & Development team had two Lead The Way cohorts running at the same time. This meant that we could put in place a ‘buddy’ system, where someone from each group buddies up with someone from the other group,  to share ideas and thoughts and provide further support. We also had mentors who were assigned two mentees.

The Lead The Way programme was updated this year to include the module Adapt and Evolve, in response to our changing work environments. The course was designed to focus on the changing needs of our guests and our teams, how we can accommodate them, as well as creating our own resilience plan.

At the end of their Lead The Way course, the participants gave a final presentation to share their journey and what they had learnt along the way. Needless to say, everyone at Rapport were very impressed by these presentations.




“I joined this program since my main goal was to grow as a leader within Rapport … I could talk for hours about every single module and how much knowledge I’ve gained from them. But now, looking backwards, I realise that it’s not about how much I learnt from the modules, but rather how much I learnt about myself from the modules, and how can I apply that to my relationships with others.

That’s why I am sure that everyone who has ever joined the programme will agree that Lead The Way is like a personal journey; where by the end of it not only will make you a better leader, but also a better person.”

Ivan – Lead The Way graduate

A Collaboration Day Like No Other!

A Collaboration Day Like No Other! 4773 3580 Sam Smith

Every year, our Rapport leadership team get together for Collaboration day with excitement for the next 12 months. This year was a little bit different…

What is Collaboration Day all about?

Collaboration Day for Rapport is a day that our leaders come together to further their leadership skills, improve upon our employee engagement, and to build upon our unique culture. We live by our brand values, especially “Stronger Together”, as we recognise that so much more can be achieved by working together as a team rather than individually. The goal of the day is for everyone to engage collaboratively with other leaders, to learn from each other, and develop ideas on how to better engage the rest of our colleagues or “Rapport Ambassadors”, as we call them.

The day is usually filled with business updates, strategy for the next year, and team building exercises. Collaboration Day 2021 was a day like no other and no one will forget it anytime soon!

The attendees were treated to a presentation from Rapport Founder, Greg Mace, who was attending his final Collaboration Day before saying a final goodbye to Rapport. He took the leaders on a journey through his entire career, going all the way back to when he was a boy working a very modest job. Amongst Greg’s many words of wisdom, we learnt what inspired him to start Rapport, how he did it, and drives him. Greg’s inspiring presentation was met with a very warranted standing ovation.

After hearing Greg’s words about finding your passion and how to motivate yourself, our Rapport leaders then met a very special man who gave another perspective on this. Motivational speaker, artist and published author, Henry Fraser, took the spotlight at Rapport’s Collaboration Day to share his emotional and powerful story of acceptance and overcoming unimaginable difficulties.


Some emotional farewells

After exhausting themselves chasing marbles all afternoon, everyone settled down for the final remarks before closing. The organising team had in fact put together some surprise farewell memories and parting gifts for Greg. Instead of a goodbye card, Greg was presented with a photo book that had memories and thoughtful messages, spanning a decade.

Words will never quite  express the impact that Greg has had on so many Rapporian’s lives, but the team did their best to express this with a statue of Prometheus, inscribed with:

To the man who gave us our fire. We’re forever grateful. ​

Your Rapport Team


Collaboration Day 2021 – an exceptional day

The 24th July 2021 was the first time in 18+ months that most of our team had seen each other in person. Whilst we pride ourselves on our resilience during 2020 and how well we stayed connected virtually, it was truly special to be able to spend time together in person.

The day started out with pastries, coffee and long overdue in-person mingling. After breakfast, the leadership team were presented with an unexpectedly light business update. All new attendees were properly welcomed, along with joiners from our “Lead The Way” team leader development program. The organising team decided that this year the business update and workshopping would be kept to a minimum to make room for what came next.


Working up a sweat

Instead of business strategy and skills building, this year our teams were treated to “Crystal Maze”. This was a series of challenges and tests that kept the teams busy for three hours!

Everyone was divided into 6 teams; all having a very specific team name that related to a story about Greg Mace. While some teams were guiding each other blindfolded through a “minefield”, and solving tests of numbers, other teams were racing against the clock through a “snake swamp” or sprinting around with pipes to try and guide marbles into a bucket.

After a very emotional and action filled day, all the attendees were met with yet another surprise!

West End performer and Drag Artist, Ella Vaday, gave a very upbeat and flamboyant performance, followed by a music quiz. This gave everyone a much-needed laugh and sparkle after such a passionate day.

All the attendees and Ella Vaday then spent time unwinding on the roof top, listening to the relaxed music from The Revue roaming band.

Rapport Signs the Mindful Business Charter

Rapport Signs the Mindful Business Charter 1200 627 Sam Smith

In Mental Health Awareness week, Rapport Publicly committed to the Mindful Business Charter.

Mental Health Awareness Week is a very fitting time for Rapport to officially sign the Mindful Business Charter. Creating a safe and mindful work environment has always been a priority for us, but as of 13th May 2021, Rapport is now publicly committed to fostering a thoughtful, open and respectful working environment for all.

Rapport joins a wide range of businesses and professional service firms around the world in a collective commitment to address the avoidable stresses in our working practices, to promote healthier and more effective ways of working. This is part of our ongoing commitment to the wellbeing and mental health of all our Ambassadors.

For more information about the Mindful Business Charter, visit www.mindfulbusinesscharter.com/ 




“Very pleased to be signed up to the Mindful Business Charter which is a fantastic organisation and supports our focus on positive mental health and wellbeing in Rapport Guest Services. I encourage finding out more about how they can support your businesses.”

Greg Mace, Founder and Managing Director

Rapport secures number 1, 2 and 3 spots at Best Companies Live

Rapport secures number 1, 2 and 3 spots at Best Companies Live 3859 2200 Sam Smith

Rapport has been recognised as number two in the top 100 list of the UK’s Best Large Companies to Work for 2021!

Rapport also secured the top spot in this year’s Business Services 20 Best Companies to Work For list!


Rapport had a momentous day at the virtual Best Companies Live engagement event, taking home three incredible accolades.

Rapport has been recognised as number two in the top 100 list of the UK’s Best Large Companies to Work for 2021. To make the list at all is an incredible achievement on its own, but to make the number two spot is an amazing acknowledgement of all the hard work and dedication from our teams and Ambassadors that make our company so special. Rapport also received a three star accreditation which represents ‘world class’ levels of workplace engagement; an improvement from an outstanding two star accreditation in the previous year and the 45th spot in the Top 100 list.

Rapport also took home the number three spot for Best Large Companies in London, and number one for Business Services 20 Best Companies to Work For list 2021. We have been working harder than ever over the last 12 months to focus on the wellbeing of all our teams, and fostering our culture of inclusion and company value of #StrongerTogether

A huge focus for us this past year has been to offer an abundance of ways in which our Ambassadors can get engaged and be part of this incredible community we have created. Rapport is a safe place where Ambassadors can bring their whole selves to work.

Best Companies Live, dubbed the world’s largest engagement event, was a free online event that saw the Best Companies lists revealed, as well as conversations around best practise, engagement, and the future of the workplace. The day was hosted by TV and sports presenter, Dan Walker, who opened the day.

The head office team organised a huge conference room so that everyone present could safely get together to watch the live countdowns. The team was especially thrilled to be celebrating these incredible achievements together as some of them had not seen each other in person over the last 12 months. It was a delightful day of celebrations and in-person reunions, where the team could properly celebrate their hard work and dedication to inclusion and engagement at Rapport.




15 Years in the making!!!

So proud of our whole team and grateful for all their hard work over the last year. Thank you Best Companies for this incredible recognition. Achieving position number 2 on the UK’s Best 100 large Companies to work for 2021 is just amazing.

Greg Mace, Founder and Managing Director of Rapport





Delighted, humbled and so very proud of the Rapport Guest Services team!

The recognition is a true reflection of the hard work and our continued focus on employee wellbeing and engagement throughout a very challenging year.

Dirk Talsma, Director of Strategy and Business Operations

Greg Mace, Founder, and Emily Abbam, Diversity & Inclusion Business Partner, being interviewed by Dan Walker on Rapport’s number 1 spot in their business sector.

Rapport is one the Top 30 Best Places to Work in Hospitality 2021!

Rapport is one the Top 30 Best Places to Work in Hospitality 2021! 1747 1240 Sam Smith

Rapport is one of Top 30 Best Places to Work in Hospitality 2021!

We were delighted to learn on Tuesday 18th May, that Rapport has been recognised as one of the ‘Top 30 Best Places to Work in Hospitality’, the sixth time we have been recognised in this prestigious annual list.


The list was unveiled by The Caterer and PurpleCubed at the People Summit, held virtually this year.

The Top 30 list was created seven years ago by The Caterer and Purple Cubed to showcase best practise in hospitality companies. The list is formed by the companies own employees, who answer carefully crafted questions that will best reflect their working environment over the last twelve months. This year, there was also a focus on the pandemic and how well companies responded to the challenges and restrictions.

The average overall score for all companies who took part in Best Place to Work in Hospitality, was 93%. The standard was particularly high this year, so making it into the Top 30 was especially difficult with such strong competition.

Jane Sunley from Purple Cubed presenting the results from the survey

Jane Sunley, – Purple Cubed’s founder and chief executive.

“This year’s Best Places to Work in Hospitality survey had a new, simpler, post-pandemic format and we were surprised and delighted to see record entries. The competition was tough, and standards extremely high, with an overall average score of 93%.”

Lisa Jenkins from The Caterer presenting Top 30 Best Places to Work in Hospitality.

Greg Mace – Rapport Founder and Managing Director

“Being recognised after a challenging year is a tribute to the hard work that our teams put into making Rapport such an inclusive company where employee engagement is a top priority. We’d like to send a huge thank you to all our Rapport Ambassadors for their part in making our company so special.”

Rapport supports World Autism Awareness Week

Rapport supports World Autism Awareness Week 699 391 Sam Smith

29th March – 4th April was World Autism Awareness Week. The week aims to help more people understand autism and raise the issues that autistic people face to help break down barriers and end discrimination.

1 in 100 people are on the autism spectrum, and there are around 700,000 autistic adults and children in the UK alone. Though everyone on the spectrum may have different experiences and needs, World Autism Awareness Week is a chance to speak up for the rights of all autistic people, and highlight the social, economic, health and educational obstacles that many autistic people face.

Many of our Ambassador chose to take part in the “Super 7” challenge to raise money for the National Autistic Society challenge. Ambassador could choose any activity to support the cause, whether was running, a workout, gaming or singing.

Our fantastic Izabel McLean‍ has also recorded a podcast to share her story and how she is supporting others. The podcast has been a wonderful way to normalise conversations around autism and broaden our understanding of the topic.

Some of our leadership team at Rapport Guest Services partnered up with West Lea School and Haringey Mencap to produce a podcast show, giving an opportunity for some of their interns to talk about their experiences and raise awareness of autism.

“As we look forward to the next academic year, we are so excited to welcome more students on work placements and to continue supporting career journeys.”

Natasha Whitehurst, Head of HR, Rapport.

We hope you enjoy listening and that it encourages you to learn more about autism so that we can promote more acceptance, raise more awareness and improve understanding for autistic people everywhere.

Rapport is proud to partner with West Lea, providing opportunities for internships. If organisations would like to know more about how they can provide supported internships for young people with special education needs, please get in touch by contacting welcome@rapport.com

You can also visit the National Autistic Society website to learn more about supporting people with autism: autism.org.uk