2017

Celebrating our Rapport Graduates

Celebrating our Rapport Graduates

Celebrating our Rapport Graduates 1200 556 admin

On 20th November 2017, we hosted our annual Rapport Graduation Event where we recognised all the great Rapport ambassadors in our business who have completed one of our three leadership development programmes in 2017.

We had a number of the team who had completed their Apprenticeships as well as our Supervisor Passport scheme for aspiring team leaders and supervisors and finally our flagship ‘Lead The Way’ programme consisting of 10 modules designed to equip our existing leaders to manage their teams more effectively.

It was a great chance to honour these staff at a fun event kindly hosted at one of our law firm clients stunning premises. Greg Mace, Managing Director was on hand to award the graduation certificates and it was also really great to see so many of our clients there supporting their teams.

Congratulations to you all.

Celebrating our Rapport Graduates
Rapport Guest Services launches in Hong Kong

Rapport Guest Services launches in Hong Kong!

Rapport Guest Services launches in Hong Kong! 1200 660 admin

In February 2012 Rapport Guest Services was formally launched in the UK, with a focus on providing a personal and intuitive guest services proposition for our clients. In 2015 we successfully launched our services in the USA, starting with clients in New York and later expanding our client portfolio to many other key US cities.

With the active support of existing clients, Rapport is now expanding again with the exciting launch of Rapport in Hong Kong as the first stage of our entry into the Asia Pacific region. In September, Gary Acheson, Head of HR & Learning for Rapport, travelled to Hong Kong to share the Rapport ethos with our first clients in this region, building relationships and engaging them with our vision of what great service looks like and the innovations our services can bring to their business.

A busy two week schedule also saw Gary engage with our new Rapport ambassadors by introducing them to service focus groups and training. An introduction to our Rapport Guest Service training was followed by “train the trainer” sessions with the supervisory team to enable the team to keep growing and further embed our service culture in the months ahead.

On his return to the UK Gary commented: “This trip was an amazing opportunity for us to bring the Rapport concept of personal and intuitive service to Hong Kong. The new Rapport team grew in confidence over the two weeks, and were very engaged with our plans to support them in elevating the service experience offered to our clients and their guests. We very much look forward to working with them to develop and evolve this unique Guest Services culture.”

Rapport Guest Services launches in Hong Kong
We love teamwork and rise to big challenges

We love teamwork and rise to big challenges

We love teamwork and rise to big challenges 1000 750 admin

That is why in July 2017, sixty of us ran 5.6km (3 miles) in Battersea Park, as part of the JP Morgan Corporate Challenge – a global celebration of teamwork. This is the fifth consecutive year we have risen to this challenge, so well done to everyone who took part on the day! As always, Rapport contributed towards the entry costs for those involved.

Our fastest male contestant was Jonas Green from Dentons, who finished in just over 24 minutes. Natalia Perez from Omnicom was the fastest female Rapport Ambassador when she crossed the line in just over 28 minutes. You will agree that both very impressive times.

This was the first year that the J.P. Morgan Corporate Challenge London partnered with Cancer Research UK – a cancer research and awareness charity in the United Kingdom.

We love teamwork and rise to big challenges
Rapport shortlisted for WOW! Awards 2017

Rapport shortlisted for WOW! Awards 2017

Rapport shortlisted for WOW! Awards 2017 1500 743 admin

We are very excited to have been shortlisted for two WOW! Awards this year recognising the exceptional guest service we provide to all of our clients, as well as celebrating the dedication and hard work of our great ambassadors.

The WOW! Awards is the only independent national award provider that recognises excellent customer service based solely on guests and colleagues nominations. We work closely with them to celebrate our people and the outstanding work they do every day.

We are extremely proud that Rapport has been shortlisted for two brilliant awards; “Customer Experience Delivery of the Year” and “Best Use of the WOW! Award Programme”, ahead of the annual ceremony which recognises the ‘best of the best’ organisations and people.

At Rapport, we pride ourselves on offering outstanding guest services tailored specifically to the culture and requirements of each client and we are only able to do this through our amazing ambassadors who bring to life our core values and vision.

This is why we believe it is so important to recognise the dedication of our team through the use of The WOW! Awards scheme. Every month, nominations are read and adjudicated by the independent WOW! Awards team and winners are presented with a framed certificate and a bespoke bottle of Champagne at a bi-monthly event.  In the last year alone, individuals and teams at Rapport have been awarded an amazing 140 winning certificates, so it’s brilliant to be shortlisted for an award that recognises our use of the programme as well as for the great guest service we provide.

In addition to this, Rapport was recently named as one of the Top 30 Best Places to Work in Hospitality. We have also achieved an outstanding ‘Two Star’ rating with Best Companies, the organisation behind the Sunday Times 100 Best Companies and our HR and Training Team won the prestigious Catey Award for the way they engage and develop everyone in the company.

Rapport shortlisted for WOW! Awards 2017

We celebrated World FM Day, taking part in fun-packed events and initiatives with our teams across the UK and Ireland.

We celebrated World FM Day, taking part in fun-packed events and initiatives with our teams across the UK and Ireland. 800 302 admin

World FM Day

World FM Day showcases the vital work Facilities Management professionals contribute to businesses across the world and aims to raise the profile of these important roles.

In Rapport we have many FM related roles across our business, which include Porters, General Duties Assistants, Room Technicians, Floor Managers, Floor Hosts and Assistant Facilities Managers.  World FM Day was an opportunity to recognise their hard work and contribution they make to our overall success.

To celebrate, our talented ambassadors showed their appreciation for each other and for their clients by creating fun and engaging on-site activities and brought in homemade cakes and sweet treats for the team to share.

This year we invited the teams to take part in competitions, such as guessing the number of jelly beans in a jar, or writing one sentence that best describes what they most enjoy about your job.

Richard, a Rapport General Duties Assistant/Regional Co-ordinator took part in a ‘Day in the Life’ interview in which he highlighted the ways in which he enhances our guest experience in his role.  His responsibilities include:

  • Setting up meeting rooms, ready to welcome our guests
  • Ensuring department moves go smoothly, working closely with the onsite IT team to ensure a seamless transition
  • Ensuring all the rooms, walls and doors are painted to the highest standard and the floors are well maintained at all times

 

The Rapport Head Office team spent the day visiting some of our FM teams, discovering more about the essential contribution they make to our business. Our Rapport Ambassadors collaborated with their clients in facilities and property and demonstrated how we work together to create a one team culture. We also helped to facilitate a client’s FM Network Event, where industry leaders, property managers and service partners delivered a morning of masterclasses and networked with tenants and occupiers of the buildings.

An inspiring day was had by all, thank you to everyone who took part!

It’s official…. Rapport is a great place to work!

It’s official…. Rapport is a great place to work!

It’s official…. Rapport is a great place to work! 1800 1181 admin

At Rapport, our ambassadors are at the very heart of our business and we are extremely proud to have been named in the Top 30 Best Places to Work in Hospitality, for the fourth consecutive year.

Since launching in February 2012, Rapport has gone from strength to strength and achieved significant growth. We have rapidly expanded our client portfolio in London and across the UK and Ireland, as well as launching in the USA.

Our amazing ambassadors who bring to life our core values and vision are testament to our success. We want to make sure that our people have the opportunity to progress and we offer a comprehensive and innovative training programme. Last year we recruited a dedicated business coach to support our managers and leaders in achieving their goals and developing their careers.

Over the past five years, Rapport has built a reputation as a great place to work and it has been a privilege to work with such a brilliant team. As well as being named in the Top 30 Best Places to Work in Hospitality, Rapport has also achieved an outstanding ‘Two Star’ rating with Best Companies, the organisation behind the Sunday Times 100 Best Companies. Rapport’s HR and Training Team recently won the prestigious Catey Award for the way they engage and develop everyone in the company and last week, we were proud to celebrate our people and the outstanding work they do every day through The WOW! Awards.

Rapport supports National Receptionists’ Day 2017

Rapport supports National Receptionists’ Day 2017

Rapport supports National Receptionists’ Day 2017 1353 913 admin

Multi-award winning guest services provider, Rapport is supporting the 2017 National Receptionists’ Day on 10th May, with a range of activities and initiatives.

National Receptionists’ Day first launched in 1991 in the US to celebrate the role of professional receptionists and is now an internationally recognised day to acknowledge and appreciate all the things that this role does for an organisation. The purpose of National Receptionists’ Day is to:

  • Recognise the importance of the receptionist’s role. They are usually the first person a guest or client meets when they visit a company
  • Promote pride and professionalism amongst receptionists for the essential role they hold within an organisation
  • Give receptionists an opportunity to share stories and link up with other colleagues. Each year National Receptionists’ Day grows and is now celebrated on the second Wednesday in May by companies across the globe including the US, Canada, the UK, Australia and New Zealand.

Rapport is proud to be the lead sponsor of National Receptionists’ Day in the UK and the business works with the event founders to help promote this special day across both the hotel and corporate worlds. There is a dedicated website – www.nationalreceptionistsday.com – which highlights a range of interactive elements for teams that want to take part, making it a fun and engaging day for all.

Rapport will be hosting competitions to submit memorable reception moments, a best team photo competition and comic strip , with some great prizes on offer. Managers will be embracing going ‘back to the front’, working as receptionists for the day alongside reception teams across the UK and Ireland.

This year Rapport will be supporting the disability charity Scope, which provides support, information and advice to more than a quarter of a million disabled people and their families every year and raises awareness about disability.  A raffle with fantastic prizes will be launched on National Receptionists’ Day and held throughout May, with all the donations being given to Scope.  A representative from the charity will be presenting at one of Rapport’s client sites to raise awareness about the valuable work they do, and to provide information on how we might best assist guests, clients and/or colleagues who have a disability.

Greg Mace, Managing Director of Rapport said; “National Receptionists’ Day is the perfect way to celebrate the work of dedicated receptionists all over the world and we’re delighted to be leading the way in the UK”.

Rapport supports National Receptionists’ Day 2017
Rapport recognises its exceptional people at the WOW! Awards

Rapport recognises its exceptional people at the WOW! Awards

Rapport recognises its exceptional people at the WOW! Awards 1400 1044 admin

Rapport, Compass Group UK & Ireland’s specialist provider of exceptional guest services, celebrated the achievements and success of all of their WOW! Award winners of the past twelve months, at their annual event on 24th April 2017.

The WOW! Awards is the only independent national award provider that recognises excellent customer service based solely on guests and colleagues’ nominations.  Each month, nominations are read and adjudicated by the independent WOW! Awards team and winners are presented with a framed certificate and a bespoke bottle of Champagne at a bi-monthly event.  Over the past twelve months, individuals and teams at Rapport have been awarded an amazing 140 winning certificates.

The WOW! Awards winners’ annual event was held at Vertigo 42, London’s highest Champagne Bar in the iconic Tower 42, London, and was attended by over 120 people from across Rapport’s UK business, as well as Derek Williams, CEO, The WOW! Awards; Dennis Hogan, Managing Director, Compass Group UK & Ireland; and Greg Mace, Managing Director, Rapport.

Greg Mace commented: “Rapport’s ethos is based on providing an exceptional personalised service. What’s great about The WOW! Awards are that the nominees are put forward by clients, guests and our teams who have witnessed first-hand the high quality services our people deliver. Our Ambassadors bring to life our core values and are testament to the success of Rapport, so it’s always great when we acknowledge the lengths they go to.”

Derek Williams, CEO of The WOW! Awards, commented: “The WOW! Awards give people an independent assessment against the best customer service organisations in the UK, enabling us to shine a spotlight on those who go the extra mile. Rapport’s annual event demonstrates the consistently high level of work that its Ambassadors provide. Outstanding guest services is key to the success of Rapport and these awards acknowledge their achievements based on actual feedback from the people around them.”

Rapport is renowned as a great place to work and was this month again named in the Top 30 Best Places to Work in Hospitality for the fourth consecutive year. The business also claimed a Two Star rating with Best Companies, the organisation behind the Sunday Times 100 Best Companies to Work for. Rapport’s HR and Training Team won the prestigious Catey Award for the way they engage and develop everyone in the company. The WOW! Awards are just another way that the business celebrates its people and the outstanding work that they do.

Rapport recognises its exceptional people at the WOW! Awards
ComXo and Rapport call on organisations to celebrate their professional telephonists

ComXo and Rapport call on organisations to celebrate their professional telephonists

ComXo and Rapport call on organisations to celebrate their professional telephonists 1480 945 admin

Rapport, Compass Group UK & Ireland’s guest services business, is teaming with ComXo, the professional service sector switchboard specialist, to celebrate the work done by professional telephonists on National Telephonists’ Day – Friday 10th March 2017.

Rapport and ComXo are calling on organisations and individuals to engage with their employees and colleagues, taking the opportunity to recognise the work of telephonists and shining a light on these team members who often go unnoticed. This year’s celebration will be the fourth National Telephonists’ Day and the event marks the anniversary of the first ever telephone call made by Alexander Graham Bell in 1876.

To celebrate the initiative, Rapport and ComXo are planning activities, including a bake off judged by Mark Tilling,  Master Chocolatier and winner of Bake Off ‘Crème de la Crème’, a telephone themed poetry competition in which the winners will be awarded afternoon tea for two, plus many more team celebrations. Greg Mace, Managing Director of Rapport will be heading back to work ‘on the floor’ for the day at some of Rapport’s prestigious client offices in London whilst Andrew Try, Managing Director of ComXo will be visiting client sites and supporting the night team at the ComXo offices.

Greg Mace, Managing Director of Rapport, commented: “We are really looking forward to the fourth National Telephonists’ Day, enabling us to once again celebrate the great work our call services teams do and helping to raise their profile within our operations.

“As well as engaging our call services teams, we hope the event will help them to build an even closer rapport with their colleagues in our Reception and Front of House teams. This helps us provide a seamless service for our clients and their guests. I am looking forward to working alongside our team members who are perhaps not as visible as our frontline receptionists but are an equally important part of our family and critical to our continued success.”

ComXo and Rapport call on organisations to celebrate their professional telephonists
Vertical Rush challenge at Tower 42

Vertical Rush challenge at Tower 42

Vertical Rush challenge at Tower 42 1200 865 admin

On Thursday 9th March, Tower 42 once again hosted the Vertical Challenge to raise funds for Shelter, the charity supporting homeless people.

As part of their ‘Giving Something Back’ Programme, a team from Rapport took part in climbing the 42 storey Tower comprising 932 steps, and raised over £1,000 for this great cause. Rapport is very proud to provide the reception and concierge services to Tower 42 in a partnership which dates back to 2012.

Pictured above are the Rapport team of runners along with Barry Rushmer, General Manager of Tower 42, and TV Presenter and Model and Shelter Ambassador Nell McAndrew.

Greg Mace, Managing Director of Rapport (second from right) commented “The Vertical Challenge was great fun and we are grateful to all of our Rapport ambassadors and friends who have supported us to raise money for such a worthwhile charity. The organisation of the event by the Tower 42 team and Shelter has been amazing. We are proud to be associated with Tower 42 and Barry and his team”

 

Pictured below, from Left to Right are:
Jonathan Kelk, Ruta Krolyte, Nell McAndrew, Barry Rushmer, Lilian Bormans, Greg Mace and Dirk Talsma.

Vertical Rush challenge at Tower 42