The reason we embrace new technologies and new ways of working is to improve the guest experience and to give our clients more time to spend with them – to entertain them better or to do more business.
A very nervous young guest arrived for an important meeting expressing concern at how casually she was dressed. I gently suggested I could take her shopping to buy something more appropriate.
She was very pleased and thanked me for being so thoughtful and helping her to feel less worried about the meeting.
We have long supported National Receptionists’ Day, whilst Rapport launched International Telephonists’ Day in 2014, and we always embrace National Customer Service Week.
At Rapport, we like to take our vision outside of our business and to celebrate excellence across the hospitality industry helping to raise standards. So we champion several initiatives every year and these excite, reward and motivate our wonderful ambassadors at the same time.