Sharing ideas

is the

great idea

Young guest arrives early but looks nervous... She feels too casually dressed... I quickly take her shopping before her meeting... Read the full story here...

Young guest arrives early but looks nervous...
She feels too casually dressed..
I quickly take her shopping before her meeting...
Read the full story here...

Pedro, Rapport Floor Manager

Successful companies have been built on the ideas of their people.

Here at Rapport, everyone’s opinion is valued and we’re all actively encouraged to contribute. For us, sharing ideas is the great idea, and some exciting initiatives have sprung from them.

Giving our clients more time to spend with their guests

The reason we embrace new technologies and new ways of working is to improve the guest experience and to give our clients more time to spend with them – to entertain them better or to do more business.

Boosting her confidence

A very nervous young guest arrived for an important meeting expressing concern at how casually she was dressed. I gently suggested I could take her shopping to buy something more appropriate.

She was very pleased and thanked me for being so thoughtful and helping her to feel less worried about the meeting.

Helping to raise standards throughout our industry

 

 

At Rapport, we like to take our vision outside of our business and to celebrate excellence across the hospitality industry helping to raise standards. So we champion several initiatives every year and these excite, reward and motivate our wonderful ambassadors at the same time.

We have long supported National Receptionists’ Day, whilst Rapport launched National Telephonists’ Day in 2014, and we always embrace National Customer Service Week.

 

Your personal introduction

 

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